Operations Coordinator (Level 1)

CharterUP

4d•Remote

About The Position

We are looking for an enthusiastic and detail-oriented Operations Coordinator to join our growing Service Operations team. This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience. You’ll collaborate with various teams and learn to effectively manage day-to-day customer interactions while gaining valuable skills in a fast-paced, remote-first environment.

Requirements

0-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional in fast-paced or high-pressure situations.
Strong organizational skills and the ability to multitask effectively.
A customer-focused mindset with a commitment to delivering exceptional service.
Willingness to adapt to changing priorities and learn new systems or processes.

Responsibilities

Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
Respond to incoming phone calls and emails from transportation providers, addressing questions and resolving operational issues.
Source, negotiate, and secure last-minute transportation (LMT) providers to maintain service commitments.
Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
Partner closely with the L&CS, Sales, and Operations teams to resolve issues impacting customers and providers.
Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
Maintain accurate documentation of provider communications, trip updates, and resolutions within internal systems.
Prepare weekly operational reports and provide updates to Regional Leads on provider performance and recurring issues.
Follow established operational procedures and service-level expectations while identifying opportunities to improve workflows and provider experience.