OPERATIONS COORDINATOR - Level 1 - Interim

BECKYS PET CARE INC•Springfield, VA

1d•Hybrid

About The Position

Becky’s Pet Care is looking for an Operations Coordinator to join their team. This role is central to daily operations, involving managing high volumes of communication, coordinating service requests, and ensuring smooth behind-the-scenes operations. The ideal candidate thrives in a fast-paced environment, is proficient with multiple systems, and excels at real-time problem-solving.

Requirements

At least 18 years of age
Eligible to work in the U.S.
Own insured and reliable vehicle
Smart phone with internet and email access
Pass a background check
Strong computer proficiency (Microsoft Office, databases, multiple systems)
Ability to quickly learn and navigate new software/tools
Excellent task management and prioritization skills
Ability to multitask in a fast-paced, high-volume environment
Ability to stay organized while handling multiple conversations and tasks at once
Excellent oral and written communication skills.
Strong organizational and technical skills with a keen attention to detail.
Ability to handle confidential information with discretion.
At least one (1) year of office-related experience.
Ability to type at least 40 words per minute.
High school diploma or equivalent is required.
Minimum of 1-2 years of experience in an administrative or operations role.

Nice To Haves

Previous customer service experience.
Experience in client communications and issue resolution.
Experience working in a fast-paced or operations-based role.
An associate degree in business administration or a related field is preferred.
Experience in the pet care industry or a similar service-oriented environment is advantageous.
Proven track record of coordinating tasks and managing schedules effectively.

Responsibilities

Serve as the primary point of contact for all internal and external communications (voice, text, email, chat, etc.).
Document interactions in the company ticketing system.
Process service requests and source jobs efficiently.
Resolve client and service issues, escalating as necessary.
Onboard new clients and maintain the company database.
Assist with general office administration, including document creation, file management, and lockbox/key tracking.
Provide outstanding customer service and ensure client satisfaction.
Manage challenging conversations professionally and with care.
Mentor new hires in client operations.
Complete assigned projects and tasks as needed.