Operations Coordinator

The Fulton Group•Pulaski, NY

25d•$24 - $29

About The Position

Fulton is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military. Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 70 years! Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

Requirements

College credit preferred, experience weighted.
Experience with Microsoft Office Applications
3 years + experience in an operations role.
Prior Customer Service experience preferred
Communication – Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.
Customer Orientation – The ability to demonstrate concern for satisfying ones’ internal and/or external customers.
Initiative – Identifying what needs to be done and doing it before being asked or before the situation requires it.
Thoroughness – Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Multitasking – Ability to handle a variety of multiple tasks daily.
Repetitive Motion – Substantial movement/motion of the wrists, hands and/or fingers
Sitting – The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.
Walking – Moving about on foot to travel and accomplish tasks, including long distances or site to site.
Vision – Visual acuity is required to view a computer terminal and to analyze data.

Responsibilities

Technical Support - Engage incoming customer inquiries (phone, email, portal), routing them appropriately and ensuring timely follow-up.
Training Support- Provide day-to-day operational and administrative support for both in-house and external training events.
Provide data based feedback for the team to identify training needs or system improvements.
Provide exemplary customer care and interactions.
Service Support – Provide quoting, scheduling, work order creation, data entry, scheduling, documentation updates, and workflow organization.
All other administrative or general office support related duties as assigned.