Operations Coordinator

IMC Companies LLC•Memphis, TN

3d•Onsite

About The Position

Responsible for the daily coordination of trucks and drivers for optimal planning, and communicating with Customer Service, Safety/Compliance. This role involves managing drivers, planning assignments, assisting drivers with issues, tracking/tracing, rail billing, customer communication, managing equipment, and reviewing payroll reporting. The position also plays a role in fostering a positive culture and ensuring timely communication of any operational issues or delays.

Requirements

Data entry
Communication
Organizational skills
Time management skills
Ability to Multi-task
Experience with Excel
Experience with Microsoft Suite
Knowledge of DOT Regulations
Knowledge of hazardous materials
Computer literate

Responsibilities

Responsible for the divisional drivers as directed by the Operations Manager
Assist in Planning drivers for continuous execution of moves without delays in assignments
Assist in Planning drivers for successful starts for the next day
Assist drivers with any issues in relation to pickup number, seal issues, DOT compliance, customer issues
Tracking/tracing, rail billing, and timely communication to customers and dispatch team members
Last free day management
Requesting empty returns and reservations timely to avoid additional delays or cost exposure
Street turning equipment to minimize additional drays and maximize opportunities with available equipment
Empty Per diem management
Perform all necessary review of inventory on yard, loads or empties, to plan for delivery or termination of equipment
Pulling driver pay for review directly with drivers for a clear understanding of productivity/improvement where necessary
Review weekly company payroll reporting with Ops Manager to address any low performers
Assist in creating a culture of trust and cooperation with the Owner OP / Company Drivers to ensure their success and the success of the company
Communicate any issues related to dispatch timely to the Operations Manager
Communicate any delays related to on-time delivery timely to the customer service representative
Training drivers on tablet/mobile apps for better understanding of job requirements as well as to increase driver productivity
Work with drivers to ensure they are following DOT regulations
Cohesive effort to ensure all drivers are notified of upcoming expirations and safety training
Communicate with other divisional teams to find opportunities to utilize all equipment for reloading opportunities
Communicate daily with divisional team members on all objectives for operations to be successful
Assist to improve overall driver retention
Other duties as assigned