Operations Coordinator

Fleetrock, LLC • Milford Township, PA

10d • $19 - $21

About The Position

Fleetrock is seeking energetic and reliable professionals to join their team as Scheduling Coordinators. This role is crucial in executing the service process and delivering a best-in-class customer experience. The successful candidate will be responsible for answering incoming calls from customers and vendors, utilizing company guidelines for complete resolution, and making quick and accurate decisions. A commitment to customer satisfaction is essential.

Requirements

• At least 1 year experience in customer service.
• Excellent customer service skills.
• Must have great attention to detail.
• Must handle tasks professionally and with a sense of urgency.
• Must have the willingness and capabilities to learn the software systems.
• Must have strong computer skills, (Microsoft Office Suite, Excel, Word, Outlook).
• Proficient and accurate typing skills.
• Must exhibit professional manner in all dealings.
• Must have strong communication skills.

Responsibilities

• Reviewing Estimates and Invoices for cost savings, warranty as appropriate.
• Scheduling Preventative Maintenance for small, medium, and heavy-duty equipment.
• Overseeing the work of service providers to ensure accurate and timely repairs.
• Issuing PO numbers and approvals.
• Vendor optimization.
• Align Vendor costs when on-boarding new vendors.
• Demonstrate excellent customer service skills in speaking with customer and vendor network.
• Proficiency with computers including Microsoft Word, Excel, Outlook required.
• Proficiency with computers and the ability to multi-task as needed.

Benefits

• Shift times: 8am-5pm, 11am-8pm, and 1pm-10pm.
• 40 hour work week, no overtime is offered.
• One weekend day required.
• The starting payrate is $19.00-$21.00 per hour, commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed