Coordinator - Operations

Signal Security•Memphis, TN

5d•Onsite

About The Position

Signal of Memphis is seeking to add hardworking, committed, passionate, cooperative, problem-solving, and eager-to-learn leaders to our team. If the qualities above describe you, we would love to interview you for the opportunity that awaits. We are looking for leaders who are open to collaborating and executing alongside a well-resourced owner within a franchise brand. We seek hands-on, approachable, and accountable individuals who can foster a strong culture for both the team and our customers while developing and implementing a scalable plan. Ideal candidates are self-motivated, results-driven integrators who can help plan, develop, implement, and lead a rapidly growing organization with optimal efficiency and compliance. Our Operations Coordinator position is an opportunity for those looking to make a difference and take on a challenge by joining a team that strives daily to improve the quality of security services provided by our officers. This role requires hard work and dedication to the Signal brand and the communities we serve.

Requirements

Applicants must possess a valid Tennessee Security License or be able to obtain one within 30 days of employment.
Ensure that all shifts are filled at least one month in advance reviewing and approving time off requests from Branch Supervisors and below.
MUST ALSO HAVE THE ABILITY TO COVER POSTS AS NEEDED IN ADDITION TO GENERAL COORDINATOR DUTIES.
Flexible availability is required, including weekends, overnights, and some long workdays (occasionally 12-hour shifts and generally 10-hour days, including occasional split shifts with time off between required tasks).
2+ years of Management or leadership experience
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
Must have valid driver’s license and good driving record
Must have reliable transportation
Must be able to read, speak and write in English
High school diploma or GED
Employment is contingent upon the results of background check and drug screen
Complete training modules within first month
Excellent organization, oral, and written communication skills
Adapt to established procedures and to help identify and solve problems
Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
Must be able to move equipment weighing up to 20 pounds

Nice To Haves

Bachelor’s degree preferred

Responsibilities

The coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients.
Operational KPIs direct accountability: Labor Efficiencies (including overtime), Dedicated Shift completion, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days.
Indirectly: Gross Profit Net Revenue Growth, Revenue per Owned pop, Same customer sales, Patrol completion.
Developing officers/Supervisors for success to impact Client service quality IE: hiring, training, scheduling, site instructions, oversight, Coaching and communication, etc.
Works alongside the Director through the hiring, onboarding process and reviews.
Works to continuously improve the processes, quality of service, and operational efficiency.
Supports and oversees officer continued development and performance management.
Ensures that all shifts are filled at least one month in advance reviewing and approving time off requests from Branch Supervisors and below.
Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
Responsible for overseeing maintenance and condition of all Franchise equipment.
Organizes and hosts weekly Coordinator meeting with Branch Dedicated Supervisors reviewing weekly scorecard, operational priorities, delegation review, and client issues
Notifies Director of issues in the field, or internally, for timely leadership follow up.
Monitors company policies, procedures through spot checks and inspections.
Issues disciplinary action in accordance with the employee handbook.
Responsible for fostering a positive working environment through feedback and recognition programs.
Communicate with the Director in the Director Monthly Meeting to reviewing the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.