Operations Coordinator

Kintetsu World Express Inc.•Halifax, NS

13d•CA$40,000 - CA$70,000•Hybrid

About The Position

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you. We are seeking an Operations Coordinator to provide customer service and sales support within the Operations Department. In this role, you will serve as a key point of contact between internal teams and external customers, ensuring clear communication and efficient coordination.

Requirements

Formal Academic Training in related field (CITT or CIFFA preferred) and two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Responsibilities

Deliver exceptional customer service by acting as the primary point of contact for client inquiries, concerns, and complaints.
Ensure compliance with all regulations outlined in the KWE Air Cargo Security Plan for air and/or sea export shipments, including responsibilities as an Air Cargo Representative (ACR).
Support import and export operations across air, ocean, freight, and sales functions, ensuring accurate and timely processing of documentation to minimize errors.
Prepare and submit precise monthly reports as required by management and customers.
Provide customers with up-to-date shipment information and support the sales team in preparing and negotiating rates and quotations for air and/or sea services.
Maintain organized and accurate filing systems, input and update shipment details in internal systems, and ensure data accuracy for billing purposes.
Coordinate air and/or ocean shipments and distribute pre-alert notifications to customers and relevant internal departments as needed.
Assist management in maintaining and adhering to company ISO policies and standards.
Actively participate in meetings and contribute to the achievement of terminal and departmental goals.
Adhere to all company safety policies, procedures, and best practices.
Report any unsafe conditions or activities promptly to a supervisor or Human Resources.
Perform assigned tasks and projects with general guidance, working toward established objectives.
Provide backup support within the department during peak periods, employee absences, or vacations.
Contribute to team initiatives aimed at achieving departmental and organizational objectives.
Demonstrate leadership through positive example and by sharing knowledge and expertise with colleagues.
Carry out additional job-related duties as assigned by management.