Operations Coordinator - ASL & Accessibility Services - Remote

MT & Associates, LLC

4d•$52,000 - $62,000•Remote

About The Position

We're hiring today's Operations Coordinator to develop into tomorrow's Team Lead. If you're energized by solving complex problems, coordinating moving pieces, and making a meaningful impact behind the scenes, this could be the opportunity you've been looking for. We're seeking a resourceful, self-motivated professional who thrives in a fast-paced remote environment, enjoys taking ownership, and can confidently manage multiple priorities while delivering exceptional service. MT & Associates is a growing, woman-owned accessibility services company providing professional ASL interpreting, CART captioning, and communication access services. We partner with government agencies, universities, businesses, and organizations nationwide to deliver reliable communication access for Deaf and hard-of-hearing individuals. Every assignment we coordinate helps create more inclusive experiences, and every team member plays an important role in making that happen. Our mission is simple: Making inclusion feel effortless so people feel fully heard, deeply understood, and genuinely connected in the moments that matter most.

Requirements

Two or more years of experience in operations, scheduling, workforce coordination, customer success, client services, project coordination, event coordination, recruiting, or a similar role.
Strong leadership potential with the initiative to grow into a Team Lead role over time.
Excellent organizational, communication, and problem-solving skills.
Experience working with customers, vendors, contractors, or service providers.
Comfortable learning CRM platforms, scheduling software, and business technology.
Highly organized, dependable, and able to manage multiple priorities in a fast-paced environment.
Someone who takes ownership, adapts quickly, and enjoys finding solutions rather than waiting for direction.
Reliable high-speed internet suitable for video meetings.
A dedicated, professional home workspace.
Ability to work independently while collaborating with a remote team and participating in video meetings.

Nice To Haves

Experience in interpreting services, accessibility services, staffing, workforce management, healthcare, education, or event coordination.
Experience managing remote contractors or distributed teams.
Experience as an ASL interpreter or interpreting coordinator is a plus but not required.
Familiarity with Deaf and hard-of-hearing communities or accessibility best practices.

Responsibilities

Coordinate ASL interpreting and CART captioning requests from intake through completion.
Schedule interpreters and captioners for meetings, conferences, trainings, and complex events nationwide.
Manage a nationwide network of independent contractors, including assignment placement, availability, and ongoing communication.
Build strong relationships with clients, interpreters, captioners, and contractors.
Resolve scheduling conflicts, urgent requests, cancellations, and coverage needs with professionalism and sound judgment.
Recruit, onboard, and support independent contractors.
Monitor service quality to help ensure assignments are delivered accurately and on time.
Improve workflows, documentation, and standard operating procedures (SOPs).
Support workforce planning and resource coordination across multiple regions.
Collaborate with the team to continuously improve operations and deliver an exceptional customer experience.
Support operational processes, including scheduling, billing, invoicing, and payment coordination.