Operations Coordinator - ASL & Accessibility Services - Hybrid

MT & Associates, LLC•Clayton, MO

1d•$55,000 - $65,000•Hybrid

About The Position

MT & Associates is a growing, woman-owned accessibility services company providing professional ASL interpreting, CART captioning, and communication access services. We partner with government agencies, universities, businesses, and organizations nationwide to help Deaf and hard-of-hearing individuals access communication with confidence. Our team is driven by a shared commitment to exceptional service, meaningful relationships, and making inclusion feel effortless. We're seeking an organized, detail-oriented professional who enjoys solving problems, taking ownership, and making a meaningful impact. If you're someone who thrives in a fast-paced environment, enjoys building relationships, and wants to grow alongside a company that's making a difference, we'd love to meet you. This role is designed to develop into a Team Lead position.

Requirements

Two or more years of experience in operations, scheduling, project coordination, customer success, client services, event coordination, or a similar role.
Strong leadership potential, with the drive and initiative to grow into a Team Lead role over time.
Strong organizational, communication, and problem-solving skills.
Experience working with customers, vendors, contractors, or service providers.
Comfortable learning new technology and working with scheduling and business software.
Someone who takes ownership, adapts well to changing priorities, enjoys improving processes, and is committed to growing with the company long term.
Thrives in a fast-paced environment and can juggle multiple priorities without losing sight of the details.
Live within 20 miles from Clayton, MO and commuting distance of the Greater St. Louis area.
Reliable transportation and the ability to commute throughout the St. Louis metro area for customer meetings, networking, training, and occasional operational support.
Maintain reliable high-speed internet and a private professional home workspace suitable for video meetings.
Comfortable and professional on camera, as video meetings in this role require cameras on.

Responsibilities

Coordinate ASL interpreting and CART captioning requests from intake through completion.
Schedule interpreters and captioners for meetings, conferences, trainings, and complex events.
Build strong relationships with clients, contractors, and community partners.
Resolve scheduling changes and urgent requests with professionalism and creativity.
Recruit, onboard, and support independent contractors.
Improve workflows, documentation, and standard operating procedures (SOPs).
Monitor service quality and help ensure assignments are delivered accurately and on time.
Collaborate with the team to improve operations and deliver an exceptional customer experience.