Operations Coordinator

SRS Distribution Inc.•White Plains, MD

12d•$26 - $33•Onsite

About The Position

The Operations Coordinator at SRS Building Products is responsible for managing daily warehouse operations, ensuring the swift and accurate execution of work orders, and enhancing customer satisfaction by addressing complaints and supporting delivery requirements. This role involves facilitating inventory management through coordination with the Branch Manager and utilizing Agility software to maintain optimal stock levels and prevent duplicate orders, while also overseeing the dispatch and logistical operations of delivery vehicles. With a strong emphasis on operational efficiency and customer service excellence, the Operations Coordinator plays a pivotal role in supporting the branch's operational objectives and maintaining superior service standards for SRS Building Products Business Customers.

Requirements

Demonstrate excellent verbal and written communication skills, suitable for professional interactions.
Exhibit superior interpersonal and customer service skills, with a proven ability to resolve complaints promptly.
Possess strong sales and customer service capabilities to meet and exceed customer expectations.
Display outstanding organizational skills and acute attention to detail.
Show proficiency in time management with a track record of meeting deadlines in a high-paced and sometimes stressful environment.
Apply robust analytical and problem-solving skills to address operational challenges efficiently.
Demonstrate ability in supervisory and leadership roles, with the competence to delegate tasks when necessary.
Maintain proficiency with Microsoft Office Suite or similar software for efficient task management and reporting.
Proficient in utilizing the Agility software/computer system for tracking and reporting stock levels.
Demonstrated ability to calculate financial figures such as discounts, interest, and percentages, leveraging mathematical and computer skills.
Capability to interpret various forms of instructions, including written, oral, and diagrammatic formats.
Possess a valid drivers license.
A high school diploma or equivalent is required.
Candidates are expected to possess 1 - 2 years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Demonstrated experience in utilizing advanced warehouse management systems to optimize inventory control and process efficiency.
Proven track record of implementing process improvements within a warehouse setting that lead to enhanced operational outcomes and customer satisfaction.
Experience in leading cross-functional teams within warehouse environments to achieve organizational objectives.
Ability to mentor and develop team members to foster a culture of continuous improvement and accountability.
Strong capability in developing customer relationship management strategies that deliver exceptional service and build long-term client partnerships.
Prior exposure to handling high-pressure customer interactions and resolving conflicts with tactful negotiation skills.
Expertise in leveraging advanced analytical tools and software, beyond basic Microsoft Office Suite, to analyze operational data and drive strategic decision-making.
Experience in the application of statistical techniques to forecast inventory needs and optimize procurement processes.
In-depth understanding of health, safety, and environmental regulations applicable to warehouse operations, and a track record of promoting a safety-first culture.
Certification in occupational safety and health for warehouse operations is advantageous.
Proven capability to contribute to the strategic planning process by identifying opportunities for growth and efficiency.
Experience in coordinating with senior management to align operational activities with broader organizational goals.
Demonstrated ability to communicate complex operational concepts clearly and persuasively across all levels of the organization, both verbally and in writing.
Experience in crafting comprehensive reports and presentations that convey data-driven insights and operational recommendations.
Expertise in managing vendor relationships to ensure timely delivery of quality products and services, maintaining a focus on cost-effectiveness and reliability.
Ability to conduct vendor evaluations and contract negotiations to achieve favorable terms and conditions.
For the position of Operations Coordinator, a Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.
Candidates with relevant safety, operations, or inventory management certifications may be viewed favorably, though this is not required.

Responsibilities

Coordinate and manage daily warehouse operations, ensuring work orders are executed with precision and on schedule to optimize efficiency and client satisfaction.
Resolve incoming customer complaints swiftly and courteously, taking full ownership of issues and engaging warehouse personnel and delivery teams as needed to achieve timely resolutions.
Supervise and facilitate the accurate loading and unloading of orders for vendors and customers, ensuring adherence to company standards for promptness and accuracy.
Utilize On Demand routing software to dispatch trucks and guarantee timely and precise delivery of products to customer worksites, streamlining logistics and minimizing delivery-related disruptions.
Utilize Agility software to meticulously track and report stock levels, providing data-driven insights to the Branch Manager to support inventory decision-making and prevent duplicate orders.
Conduct comprehensive inventory management activities, including purchasing, weekly cycle counts, and the evaluation and resolution of damaged or outdated stock, to uphold inventory integrity and availability.
Implement rigorous order processing and day-end balancing procedures to support the seamless operation of the branch and contribute to overall business success.
Foster superior customer service and company representation while managing internal processes, enhancing customer relations, and supporting the Branch Manager's strategic goals.

Benefits

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
Competitive salaries for all team members paid weekly
401(k) Retirement Plan with company matching
Employee Stock Purchase Plan
Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
Paid Parental Leave
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program