Operations Coordinator

Project Renewal•Brooklyn, NY

13d•Onsite

About The Position

The Empire Men's Shelter is a 110-bed, 24/7 emergency shelter for employable or employed homeless men. The program offers comprehensive services including case management, occupational therapy, workforce development, and housing placement assistance. The Operations Coordinator, under the general direction of the Assistant Director, will lead Residential Aides on the evening and overnight shifts, ensuring clients adhere to shelter rules and regulations. This role involves directing staff, performing related duties, and contributing to the overall smooth operation of the shelter.

Requirements

Associates Degree plus experience as outlined in item 1 below, or H.S. Diploma or GED plus experience as outlined in item 2 below or Bachelor’s Degree
Fire Guard certification F-02 or Fire Safety Coordinator F-80
Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues.
Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity.
Knowledge of case management software

Responsibilities

Direct a staff of Residential Aides assigned to the 4p-12am and 12am-8am shifts, in providing direct assistance to the clients in adhering to the rule and regulations of the shelter.
Supervise Residential Aides and Senior Residential Aides assigned to the 4pm-12am and 12am-8am shifts to ensure the safety and smooth operation of the shelter.
Assist the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations.
Serve as lead manager in the absence of more senior managers.
Provide wrap-around overtime coverage as needed.
Perform crisis intervention when required, including handling Priority One incidents for Kenton Hall while on-site.
Participate in the design and implementation of program improvements, policies, procedures, and other strategic planning efforts.
Provide emergency first aid/CPR assistance when needed.
Keep records and assist staff in updating client data summary sheets used for weekly/monthly meetings.
Maintain an updated filing system so files can be easily retrieved and ensure that record keeping criteria are followed.
Provide training of staff through on-site sessions as well as referrals to outside training sources.
Provide orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.
Participate in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.
Perform other duties as assigned by the Assistant and Program Directors.