Operations Coordinator - Major Account

TDG Facilities, LLC•Cincinnati, OH

17d•$50,000 - $70,000

About The Position

The Operations Coordinator supports tdgFacilities’ Mobile HVAC, Electric, and Plumbing teams within its Field Service Coordination function. The role coordinates work orders from intake through scheduling, technician engagement, documentation, and closure, helping ensure efficient service delivery aligned with client expectations. It serves as a central connection among field staff, leadership, clients, and internal teams, and works closely with the Account Director and Skilled Trades Leads on schedules, resources, and delivery timelines. The Coordinator monitors and adjusts team schedules, coordinates client appointments and rental equipment, supports preventative maintenance execution, and ensures time, materials, and documentation are submitted accurately for invoicing and reporting. The role uses work-order dashboards and reports to inform deployment, workload balancing, and operational improvements. It also contributes to process investigations, performance feedback, SOP development and adoption, cross-training, and operational communications. Extended-hour coverage during surges or emergencies and participation in an on-call rotation are required. The position is based in the Greater Cincinnati, Ohio / Sharonville, Ohio area. tdgFacilities describes the environment as collaborative and supportive, with exposure to a broad range of business functions and opportunities for professional growth and advancement.

Requirements

Associate or bachelor’s degree in a business-related field, such as Business Administration, Finance, Management Information Systems, Supply Chain Management, or Accounting.
At least 2 years of experience in scheduling, coordination, logistics, or operations support within a technical-services or field-service organization.
Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and charts.
Strong organizational skills, including managing competing priorities, making confident decisions, and anticipating downstream impacts.
Strong analytical skills, including identifying trends, generating insights, and proposing actionable recommendations.
Accountability for accurate data management and documentation and ensuring deadlines are met.
Excellent communication and interpersonal skills for collaboration across teams and departments.
Problem-solving ability and initiative to challenge assumptions and improve systems.
Ability to address data inconsistencies, operational challenges, and scheduling conflicts.
Ability to work independently and take initiative while supporting team needs.
Flexibility to work extended hours during peak periods, emergencies, or special projects.
Commitment to continuous improvement and interest in advancing field-service best practices.

Responsibilities

Manage the full lifecycle of customer work orders, from intake and scheduling through technician engagement, documentation, and closure.
Serve as a point of contact among field staff, leadership, clients, and internal teams; manage updates, escalate issues, and follow through on assigned work.
Collaborate with the Account Director and hold stakeholders accountable to realistic delivery timelines and resource commitments.
Monitor current and future mobile-team schedules and adjust for conflicts, emergencies, and resource constraints while balancing long-range workloads and rolling forecasts.
Ensure accurate and timely submission of time, materials, and documentation for invoicing and reporting.
Coordinate appointments, resolve issues, and support project execution through phone, email, and client portal systems.
Coordinate rental equipment needs, logistics, invoices, and tracking.
Use work-order dashboards and reports with Field Service Analysts to guide technician deployment, workload balancing, and operational improvements.
Participate in root-cause investigations of process breakdowns and recurring service issues, and help resolve systemic coordination, communication, or delivery gaps.
Document service misses, contribute to technician scorecards, and share insights during performance reviews.
Coordinate technician availability, site access, and status tracking to ensure preventative maintenance schedules are executed.
Support strategic initiatives, including improving preventative-maintenance forecasting and driving SOP adoption.
Support SOP creation, process documentation, and cross-training within the Field Service Coordination team.
Support operational leaders with mass communications, calendar alignment, and team meetings or touchpoints.
Provide extended-hour coverage during project surges or emergencies and participate in an on-call rotation for the company’s main Service Line.
Perform other tasks and duties as required.