Operations Coordinator, Fermanian School of Business

Point Loma Nazarene University • San Diego, CA

10d • Onsite

About The Position

The Operations Coordinator role at the Fermanian School of Business (FSB) provides essential administrative and logistical support under the direction of the Vice Dean and the Director of Operations to support operational efficiency and effectiveness in the FSB. Key responsibilities include student and faculty, operations, assessment and accreditation, and administrative and customer service support.

Requirements

• Two years of administrative experience, including core competencies in Outlook, Word, Excel and PowerPoint.
• Excellent writing and communication skills.
• Ability to compose correspondence using correct English, spelling, grammar, punctuation, syntax, format, and etiquette.
• Demonstrated skill in working with diverse populations.
• A positive attitude and professional work ethic.
• Strong interpersonal and customer service skills.
• Team player.
• Accuracy and a strong attention to detail.
• Ability to multitask and work in an environment of frequent interruptions.
• Ability to work proactively.
• Excellent time management skills.
• Ability to work through projects until completion, providing feedback and communication with the Director of Operations and Vice Dean as appropriate.
• Understanding of and commitment to the spiritual mission of the university.
• Ability to travel between multiple educational sites.
• Evidence of Christian commitment and active church involvement.
• Staff agree to live in agreement with PLNU’s Community Life Covenant.

Nice To Haves

• Undergraduate degree preferred.
• Confidence working with databases and generating reports (e.g., Workday)
• Comfort reviewing and editing academic documents and records
• Skill in coordinating academic processes like syllabi checks and scholarship distribution
• Experience supporting assessment and accreditation efforts
• Ability to coordinate and support faculty development and workshops
• Strong service orientation with a collaborative approach to problem-solving
• A proactive mindset with the ability to spot opportunities for process improvement

Responsibilities

• Maintaining and updating the FSB Policies and Procedures Manual and academic resources
• Supporting academic operations, including scheduling, syllabi coordination, curriculum processes, and course development
• Creating and maintaining assessment documentation and coordinating faculty workshops
• Assisting with accreditation tasks for ACBSP and WASC, including data collection and reporting
• Coordinating the application and distribution process for undergraduate scholarships within the FSB
• Providing administrative support for meetings, committees, and special projects
• Generating data reports and analyzing trends related to student and program outcomes
• Managing faculty and student grievance processes and supporting conflict resolution
• Enhancing student satisfaction through effective communication and service

Benefits

• health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year.
• opportunities to engage with our community including staff chapel and a robust wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree