Business Operations Coordinator
About The Position
As a member of the Technology and Operations team, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate, learn more about the content creation space, and watch your work make an impact on the company and their community! We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada's fastest-growing start-up. We are looking for a Business Operations Coordinator to act as the backbone of internal operations at Makeship. This is a highly collaborative, people-oriented role that requires both fast, reliable responses to urgent needs in the moment and thoughtful support of longer-term operational planning. You are an exceptional communicator and organizer that will work with teams across product design, sales, finance, marketing, and engineering to solve problems and keep Makeship operating effectively. The Business Operations Coordinator will also be comfortable working directly with data and low-code/no-code systems, from understanding and troubleshooting to eventually modifying and improving workflows and databases over time.
Requirements
- 2+ years of experience coordinating projects across multiple teams and stakeholders
- 1+ years of experience working with Shopify or other e-commerce platforms
- 1+ years of experience working with automations in low-code/no-code platforms (e.g. Airtable, Zapier)
- 1+ years of experience reporting and analyzing data from Shopify, HubSpot, and/or databases (e.g. Airtable, BigQuery)
- Excellent written and visual communication of processes (e.g. Miro, Figma)
- Courage to jump into new systems, technologies, and processes and learn on the fly
- Ability to switch contexts rapidly, while keeping tasks and information organized
- A user-focused and creative, solutions-oriented mindset
Nice To Haves
- CAPM certification
- Demonstrated experience in a startup environment
- Experience using AI (e.g. Claude) to automate workflows
Responsibilities
- Coordinate with cross-departmental stakeholders to move projects and events forward
- Coordinate campaign execution - ensuring that products are launched as expected on makeship.com, manufacturing partners are set up for production, and everything in between
- Act as the primary point of contact and support for internal operations support
- Document internal systems, processes, and standard operating procedures
- Support with the coordination, design, and implementation of business workflows
- Support with debugging, optimizing, and building of low-code/no-code automations
- Support with ad-hoc reporting, data analysis, and data quality initiatives
Benefits
- Health and dental benefits from day 1
- 4 weeks of paid vacation (including paid time off on your birthday)
- Additional 1 week of paid time off during the holidays
- Virtual & In-Person Social Events
- Annual Paid Volunteer Day Off
- 1:1 RRSP Matching Program Up to 3%
- $500 Pre-Tax Annual Health & Wellness Allowance
- $400 Pre-Tax Home Office Setup Allowance
- $65 Pre-Tax Monthly Phone Allowance
- Maternity and Parental Leave Top-Up Program
- Education Assistance Program
- Employee Referral Program
- Tenured Rewards Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
