Operations Coordinator Security Control Tower (12 month contract)

Purolator•Toronto, ON

46d•Onsite

About The Position

The Ops Coordinator Security Control Tower acts as operational lead that is responsible for evaluating and stabilizing all discrepancies within the physical Security network. They are responsible for all security monitoring systems, audits, reporting and network issues, and assisting the overall network operations. The Ops Coordinator Security Control Tower will collaborate with Loss Prevention, Regional Service Lead teams and Network on a Continuous Improvement (Better Every Day) approach for service improvements. The schedule for this role is 4 days a week, 10 hour shifts and every other weekend; rotating days and nights included. This is a 12 month contract.

Requirements

Minimum 3 years experience in a similar role in the security service industry.
Knowledge of the Multi Facility Security principles including the use of CCTV, Access Control, and Intrusion Systems. Candidate should have a broad understanding of Transportation and movement of goods and provision of services.
Exemplifies and consistently demonstrates our core competencies: Customer Focus, Communicates Effectively, Collaborates, Instills Trust and Self Development
Familiarity with CCTV, Access Control, Intrusion Systems and Alarm Response
Ability to read and interpret as build diagrams for facilities
Knowledge of Basic Security Principles and Dispatching
Knowledge of Transportation Security, GPS
Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Responsibilities

Providing, in accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, burglary, or duress
Providing access Control with Automatic Video Display with Voice Communications
Dispatch of personnel and escalation based on assessment of incident
Performs intake, triage, and escalation functions for all incidents reported to the center
Support investigations with video review/surveillance for theft, fraud, and health and safety related matters
Creates and Supports incidents by case management documented or directed to do so by the Supervisor, or other authorized persons
Performs active monitoring of various security systems, including video, access control systems, and high value/sensitive assets monitoring on tracking systems
Collects information and data, create, and provides reports, maintains effective communications with a wide variety of stakeholders
Manage and maintain employee access and ID card system and database
Work with the Control Tower Line Haul / Ground / Air with various duties in Transportation Management, Communications, GPS tracking, Trip Tracking, assist with Mechanical issues, Trace Asset Movements
When required, assist with coordinating Crisis Response
Build case reports based on data collection
Coach operation on how to use of tools, tactics, and best practices to be leveraged to benefit the customer experience
Analysis of Operational and client-specific data to identify areas of opportunity for improved customer experience
Work in a rotational Schedule 24/7/365