Caseworker - 12-month contract

Cencora•CAN > ON > Remote, ON

23h•CA$41,800 - CA$64,350•Onsite

About The Position

The management of assigned projects and/or cases, adhering to general company processes. This role involves telephone support, implementing call-centre programs, and providing support to patients, healthcare professionals, and funding bodies regarding funding and access issues, compliance programs, and therapy adherence. The Caseworker will administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance monitoring, adverse event reporting, and liaison with healthcare providers. The role also includes implementing market research initiatives and conducting outbound calls for patient programs. All activities must be documented in a program-specific database. The Caseworker is expected to participate in ongoing training, provide feedback on protocols and processes, communicate case management status during absences, and assist in training new caseworkers. Reporting Adverse Events is a key responsibility. The Caseworker will also be assigned other duties as required.

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service.
Ability to multitask.
Attention to detail.
Strong Problem solving skills.
Working knowledge of Word, Excel and Outlook.
Advanced knowledge of pharmaceutical distribution industry.
Working knowledge of automated warehouse operating system.
Strong business and financial acumen.
Strong analytical and mathematical skills.
Ability to communicate effectively both orally and in writing.
Effective interpersonal and leadership skills.
Effective organizational skills; attention to detail.
Ability to consistently meet deadlines.
Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
Excellent presentation skills.
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

Nice To Haves

Bilingual (French/ English) an asset.
Experience in the medical and pharmaceutical field is an asset.

Responsibilities

Management of assigned projects and/or cases.
Adherence to general company processes.
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments.