Operations Administrator (12 month contract)

Journey Capital•Montreal, QC

4d•Hybrid

About The Position

As an Operations Administrator, you will be responsible for a wide variety of administrative duties supporting the daily operations of our business. You will review the accuracy of client information entered in our systems, generate contracts, facilitate the disbursement and collection of funds, register, and monitor collateral. You will also act as the first point of contact to handle any of our clients’ inquiries. You will be detail-oriented, be able to work under tight deadlines, and will take a customer centric approach.

Requirements

Proactivity and assertiveness. You act without being told what to do, take full ownership of your work and proactively seek help and input when needed.
Relentless problem-solving ability, you are dedicated to getting to the root of complex operational problems and motivated to find effective solutions (go hard on the issue, soft on the person).
Strong communication skills in English and French, you speak plainly and truthfully. You communicate complex ideas in a simple & easy-to-understand way to any audience (e.g. sales team, clients, peers, executive team, etc).
Strong collaboration skills, you have excellent interpersonal skills and the willingness to work in collaboration with various team members.
The ability to learn and establish yourself as an expert - you demonstrate a natural curiosity. You approach all situations with a growth mindset, willing to explore, learn and establish yourself as an expert in critical areas of the role. The ability to learn on the job. Nimble learning and experiential learning (learn by doing) is a must.
Self-motivation.
Detail-orientation.
The ability to multitask and prioritize daily workload.
The ability to uphold strict workplace discretion and confidentiality.
The ability to work in a fast-paced environment.
Tech-savviness.
Customer service experience.

Nice To Haves

A DEC or university degree (an asset).

Responsibilities

Create & send contracts to clients in a timely manner.
Create client accounts, for our financial products in our systems.
Handle customer service calls and cases.
Respond to customer inquiries and coordinate with other departments as needed to resolve issues.
Enter our clients’ daily sales into our system.
Monitor client processing logins that are problematic.
Post, review and validate returns with clients via email & phone.
Follow up with the sales team for missing documents required for funding.
Ensure the compliance of data entered in the proprietary system.
Monitor and update collateral information to ensure accuracy.
Prioritize and manage own workload to complete and deliver transaction processing or other processing activities accurately and promptly.
File and maintain incident management tickets for questions, service requests, issues, and system change requests.
Execute ad-hoc tasks and other requests from the Manager of Operations.