Operations Coordinator Physician Practice-Cardiology Glenview Full Time Days

Northwestern Memorial Healthcare•Glenview, IL

17d•Onsite

About The Position

The Operations Coordinator Physician Practice manages the daily operations of the Glenview Cardiology practice site, supervises clinical and administrative support personnel, coordinates provider schedules, manages practice collections, and supports service excellence and service recovery. The position manages workload distribution and task prioritization and serves as a front-line communication point for staff feedback about quality and productivity. It may also perform staff work in assigned areas when not carrying out coordinator duties. This is a full-time, salaried position of 40 hours per week, located at the Glenview Cardiology clinic, with a Monday through Friday schedule. The role reports to the Practice Manager or Director and is expected to follow Northwestern Medicine’s mission, values, Code of Ethics, compliance program, policies, procedures, and applicable regulatory and accreditation standards.

Requirements

Bachelor’s degree or equivalent work experience.
At least three years of work experience in a medical or related business.
Comprehension of insurance plans, including HMO, PPO, POS, commercial, Medicare, and Medicaid.
Solid understanding of patient flow in a medical office.
Leadership experience.
Working knowledge of medical software, Word, and Excel.
Experience managing daily cash activity and reconciling income reports with daily payments.

Nice To Haves

Clinical experience as a medical assistant, LPN, or RN.
Knowledge of CPT and ICD-9 coding.
Supervisory experience.

Responsibilities

Supervise and direct the office’s front-line clinical and clerical staff.
Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
Oversee day-to-day office operations within budget guidelines.
Manage provider schedules and templates to optimize patient care hours and productivity.
Schedule staff and allocate resources to maximize patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
Conduct cash management duties, including overseeing co-pay and patient-balance collections, in-house cash balances, and bank deposits.
Ensure service excellence and perform service recovery when necessary.
Manage office and medical-surgical supplies within budget.
Train staff and monitor compliance to ensure accurate data collection and entry; facilitate and oversee information flow to and from central administrative offices.
Conduct regular office staff meetings and actively participate in manager and supervisor meetings.
Maintain patient dignity and confidentiality.
Review and approve automated time reports for accuracy.
Develop tools to support staff and improve efficiency.
Provide input into staff performance reviews and may participate with the manager in conducting reviews.
Provide one-to-one coaching and mentoring.
Plan, execute, and resolve routine technical needs involving phones, copiers, fax machines, PCs, and related equipment.
Monitor daily transaction activity for compliance with procedures.
Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
Develop and implement policies and procedures to support the practice.
Complete other duties as assigned.