Operations Coordinator Physician Practice-Cardiology Glenview Full Time Days

Northwestern Memorial Healthcare•Glenview, IL

17d•$27 - $40•Onsite

About The Position

The Operations Coordinator Physician Practice is a full-time, 40-hour-per-week, salaried position at Northwestern Medicine’s Glenview Cardiology clinic. The role reflects the organization’s mission, vision, and values and adheres to its ethics, compliance, policy, regulatory, and accreditation requirements. Reporting to the Practice Manager or Director, the coordinator manages daily practice operations, supervises clinical and administrative support personnel, coordinates provider schedules, manages practice collections, and promotes service excellence, including service recovery when needed. The coordinator distributes and prioritizes workload, communicates with staff about quality and productivity, and may perform staff work in assigned areas when not carrying out coordinator duties. The position works Monday through Friday on the day shift. Compensation is listed as USD 26.86–40.29 per hour. A bachelor’s degree or equivalent work experience and at least three years of work experience in a medical or related business are required.

Requirements

Bachelor’s degree or equivalent work experience.
At least three years of work experience in a medical or related business.
Comprehension of insurance plans, including HMO, PPO, POS, commercial, Medicare, and Medicaid.
Solid understanding of patient flow in a medical office.
Leadership experience.
Working knowledge of medical software, Microsoft Word, and Excel.
Experience managing daily cash activity and reconciling income reports with daily payments.

Nice To Haves

Clinical experience as an MA, LPN, or RN.
Knowledge of CPT and ICD-9 coding.
Supervisory experience.

Responsibilities

Supervise and direct the office’s front-line clinical and clerical staff.
Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
Oversee day-to-day office operations within budget guidelines.
Manage provider schedules and templates to optimize patient care hours and productivity.
Schedule staff and allocate resources to support patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
Conduct cash management, including overseeing copay and patient-balance collections, in-house cash balances, and bank deposits.
Ensure service excellence and perform service recovery when necessary.
Manage office and medical-surgical supplies within budget.
Ensure accurate data collection and entry through staff training and compliance monitoring, and oversee information flow to and from central administrative offices.
Conduct regular office staff meetings and actively participate in manager and supervisor meetings.
Maintain patient dignity and confidentiality.
Review and approve automated time reports for accuracy.
Develop tools to support staff and improve efficiency.
Provide input into staff performance reviews, participate in reviews with the manager as appropriate, and provide coaching and mentoring.
Plan, execute, and resolve routine technical needs involving phones, copiers, fax machines, PCs, and related equipment.
Monitor daily transaction activity for compliance with procedures.
Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
Develop and implement policies and procedures to support the practice.
Complete other duties as assigned.