Operations Coordinator, Outbound

Nabis • Rochester, NY

23h • Onsite

About The Position

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Morgan, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

Requirements

• Ability to lift 50 lbs., bend, stretch, and twist
• Ability to pass pre-employment background check
• Ability to work occasional evening/weekend shifts
• Strong verbal and written communication skills
• Basic math skills
• Must be at least 21 years of age or older
• Exceptional customer service skills
• Excellent judgement and work ethic
• Professionalism, patience and process-driven approach
• Adaptability, low-ego and high attention to detail
• Can-do attitude and team player
• Computer skills

Nice To Haves

• Cannabis experience is a plus

Responsibilities

• Own outbound execution to meet daily pick, pack, and dispatch timelines
• Lead floor workflow by prioritizing work and keeping the team aligned to daily goals
• Perform and oversee picking, packing, and shipping (SKU, batch, quantity verification)
• Maintain accountability for order accuracy, minimizing mispicks, mispacks, and delays
• Drive quality and order integrity
• Own exceptions and order edits: Identify and resolve picking/packing issues (inventory, batch, quantity)
• Ensure proper use of Mispick Workflow and follow through on resolution
• Support order edits and system updates to maintain accuracy
• Communicate issues/changes to CX or brands and ensure full resolution
• Ensure proper use of Mispick Workflow and follow through on resolution
• Maintain organization of packing and staging areas
• Coordinate with Inventory, QA, and Dispatch to keep fulfillment running smoothly
• Provide on-the-floor guidance and support to associates
• Support performance tracking, training, and process improvements

Benefits

• Competitive pay starting at $23 per hour, paid weekly.
• Medical/Dental/Vision offered to all full-time employees.
• Well-rounded co-workers and teammates that are all striving towards the same goal.
• Nabis maintains a fun and energetic culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees