Operations Coordinator, Outbound

NABIS•Rochester, NY

15h•Onsite

About The Position

The Operations Coordinator (Outbound) is responsible for owning day-to-day outbound execution, ensuring all orders are picked, packed, and shipped accurately and on time. This role acts as a lead on the floor, supporting the Supervisor in driving productivity, order accuracy, and overall fulfillment performance.

Requirements

Ability to lift 50 lbs., bend, stretch, and twist
Ability to pass pre-employment background check
Ability to work occasional evening/weekend shifts
Strong verbal and written communication skills
Basic math skills
Must be at least 21 years of age or older
Exceptional customer service skills
Excellent judgement and work ethic
Professionalism, patience and process-driven approach
Adaptability, low-ego and high attention to detail
Can-do attitude and team player
Computer skills

Nice To Haves

Cannabis experience is a plus

Responsibilities

Own outbound execution to meet daily pick, pack, and dispatch timelines
Lead floor workflow by prioritizing work and keeping the team aligned to daily goals
Perform and oversee picking, packing, and shipping (SKU, batch, quantity verification)
Maintain accountability for order accuracy, minimizing mispicks, mispacks, and delays
Drive quality and order integrity
Own exceptions and order edits: Identify and resolve picking/packing issues (inventory, batch, quantity)
Ensure proper use of Mispick Workflow and follow through on resolution
Support order edits and system updates to maintain accuracy
Communicate issues/changes to CX or brands and ensure full resolution
Maintain organization of packing and staging areas
Coordinate with Inventory, QA, and Dispatch to keep fulfillment running smoothly
Provide on-the-floor guidance and support to associates
Support performance tracking, training, and process improvements