Outbound Operations Manager

eBay•Louisville, KY

22h

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. At eBay, we're all about fueling growth by connecting millions of hardworking buyers with thousands of dynamic sellers in the booming $25 billion global collectible hobby market. Our team is dedicated to amplifying this experience with outstanding customer engagement and streamlined logistics, handling thousands of shipments daily to ensure both buyers and sellers thrive in our marketplace. As an Outbound Operations Manager, you'll be the driving force behind the leadership of our fulfillment operations. Your mission is to lead all aspects of our fulfillment teams, run capacity planning, and craft innovative operational policies. You'll be pivotal in promoting organizational excellence, bringing forward initiatives like cultural evolution, talent development, and performance benchmarking.

Requirements

Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or a related field
5+ years of experience in warehouse, fulfillment, or manufacturing operations, including experience leading managers or supervisors
Proven ownership mentality, with the ability to identify gaps, take initiative, and drive solutions from concept through execution
Strong leadership skills with experience coaching, developing, and engaging teams at multiple levels
Proven ability to identify operational challenges and implement scalable process improvements
Track record of delivering measurable results in high-volume, fast-paced environments
Experience leading change and influencing cross-functional stakeholders
Strong communication and interpersonal skills, with the ability to build trust and alignment across teams
Experience building team culture and driving employee engagement

Nice To Haves

Lean Six Sigma certification or experience with continuous improvement methodologies

Responsibilities

Set the bar high by nurturing a culture of innovation, collaboration, and tangible results within your teams.
Develop dynamic policies and processes to cultivate top-tier performers in our fulfillment center.
Ensure we scale effectively to meet customer demand, fostering growth and mentorship within our teams.
Uphold quality standards and maintain process discipline organization-wide.
Collaborate with Production Control for strategic capacity planning and spearhead department KPI achievements.
Champion best practices in change management and communication to foster alignment across the board.
Enhance cross-functional, inter-departmental, and cross-shift collaboration through structured processes and communication channels.
Instill precision in fulfillment operations, being responsible for hiring and training of department leads and supervisors.
Lead performance and employee matters, ensuring adherence to company policies consistently and equitably.
Elevate customer satisfaction through strategic policy and procedure innovation, influencing company-wide communications.
Continuously enhance Health, Safety, and Environmental standards with a keen focus on ergonomics.
Support fellow Senior Managers during their time-off, contributing as a backup leader.
Address other projects as they arise and contribute to team evolution.