Operations Coordinator-Member Service

First Community Credit Union•Fargo, ND

16d

About The Position

First Community Credit Union (FCCU) is seeking an Operations Coordinator-Member Service to provide frontline support to members and branch staff. The role addresses inquiries related to teller functions, deposit products, and account processes, and uses knowledge of deposit services and core systems to assist with account maintenance and troubleshooting. The position supports all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks. It also facilitates teller and deposit training by preparing materials and delivering presentations. The coordinator follows established procedures, documents member encounters, and upholds security protocols to support compliance with federal regulations and internal policies. Professional, timely phone support and ownership of member issues are central to delivering a positive member experience. FCCU describes itself as a member-owned credit union focused on helping members and communities achieve financial growth. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or GED.
Prior customer service and administrative experience.
Ability to operate a computer, telephone, and other office equipment.
Competitive team player with a positive attitude and willingness to learn and adapt to change.
Written and verbal communication ability.
Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

Provide frontline support to members and branch staff by resolving inquiries about teller functions, deposit products, and account processes.
Maintain working knowledge of deposit products, services, and core systems to assist with account maintenance and troubleshooting.
Support and process IRA and HSA program activities, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
Facilitate teller and deposit training by preparing training materials and delivering presentations for Member Service functions.
Follow established procedures, document member encounters, and uphold security protocols to support compliance with federal regulations and internal policies.
Provide timely, professional phone support, take ownership of issues, and help ensure positive member experiences.