Operations Coordinator-Member Service - Jamestown
About The Position
FCCU is seeking an Operations Coordinator-Member Service to provide frontline support to members and branch staff. The role assists with teller functions, deposit products, account processes, and account maintenance and troubleshooting, while maintaining strong knowledge of deposit products, services, and core systems. The coordinator supports all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks. The role also facilitates teller and deposit training by preparing materials and delivering presentations for Member Service functions. The position requires following federal regulations and internal policies, documenting member encounters, and upholding security protocols. It also provides timely, professional phone support, taking ownership of issues and working to ensure positive member experiences. The schedule is Monday through Friday, 8 a.m. to 5 p.m.
Requirements
- High school diploma or GED.
- Prior customer service and administrative experience.
- Ability to operate a computer, telephone, and other office equipment.
- Competitive team player with a positive attitude and willingness to learn and adapt to change.
- Written and verbal communication ability.
- Detail-oriented and able to work in a fast-paced member service environment.
Responsibilities
- Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
- Maintain working knowledge of deposit products, services, and core systems to assist with account maintenance and troubleshooting.
- Support and process IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
- Facilitate teller and deposit training by preparing materials and delivering presentations for Member Service functions.
- Follow federal regulations and internal policies, document member encounters, and uphold security protocols.
- Provide timely, professional phone support, taking ownership of issues and ensuring positive member experiences.
Benefits
- 11 paid federal holidays.
- 401(k) match.
- Fully paid single medical, dental, and vision coverage.
- Family and work-life balance support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
