Operations Coordinator-Member Service - Fargo
About The Position
FCCU is seeking an Operations Coordinator-Member Service to provide frontline support to members and branch staff. The role resolves questions about teller functions, deposit products, and account processes, and maintains working knowledge of deposit services and core systems to assist with account maintenance and troubleshooting. The position supports all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks. It also facilitates teller and deposit training by preparing materials and presenting training for Member Service functions. The coordinator follows federal regulations, internal policies, established procedures, documentation practices, and security protocols, while providing timely, professional phone support and taking ownership of member issues. The schedule is Monday through Friday, 8 a.m. to 5 p.m. FCCU describes itself as a member-owned credit union focused on helping members and communities achieve financial growth.
Requirements
- High school diploma or GED.
- Prior customer service and administrative experience.
- Ability to operate a computer, telephone, and other office equipment.
- Competitive team player with a positive attitude and willingness to learn and adapt to change.
- Written and verbal communication ability.
- Detail-oriented and able to work in a fast-paced member service environment.
Responsibilities
- Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
- Maintain working knowledge of deposit products, services, and core systems to assist with account maintenance and troubleshooting.
- Support and process IRA and HSA program matters, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
- Facilitate teller and deposit training, including preparing training materials and delivering presentations for Member Service functions.
- Follow federal regulations, internal policies, established procedures, documentation practices, and security protocols.
- Provide timely, professional phone support, take ownership of issues, and work to ensure positive member experiences.
Benefits
- 11 paid federal holidays
- 401(k) match
- Fully paid single medical, dental, and vision coverage
- Support for family and work-life balance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
