Operations Coordinator, AI & Sales Operations

Topo Designs•Denver, CO

9d•Hybrid

About The Position

Topo Designs is seeking an organized, tech-curious Operations Coordinator to help turn repetitive sales and operations work into AI-assisted workflows while also handling those tasks as automation is developed. About half the role focuses on building, testing, documenting, running, and improving Claude skills and related workflows; the other half covers sales operations administration. As skills go live, the position shifts from performing the work toward building and improving the processes. The coordinator reports to the Operations Manager and works day to day with the Sales Ops Manager. The position is based in or near Denver, with regular in-office time, on a hybrid schedule. Compensation is $26–$31 per hour, based on experience.

Requirements

1–3 years of experience in operations, sales support, order management, or a similar administrative role.
Daily, practical use of Claude or a similar AI assistant, with examples of tasks accelerated; the company uses Claude.
Strong spreadsheet skills in Google Sheets or Excel, including lookups, pivot tables, and data cleaning.
High attention to detail when working with orders, numbers, and customer data.
Clear written communication and comfort asking questions early.
Based in or near Denver, with regular in-office attendance.

Nice To Haves

Associate's or bachelor's degree; equivalent experience is welcome.
Experience with NetSuite, Shopify, EDI, or SPS Commerce.
Exposure to automation tools such as Zapier, Make, n8n, Parabola, or Celigo, or experience writing prompts and simple scripts.
Wholesale, apparel, or outdoor industry background.

Responsibilities

Help build and test Claude skills for sales operations automation, including product data pack building, order import building, daily order exception checks, weekly sell-through reporting, stock-availability file building, and corporate inbox triage.
Test each skill with real orders and item data before launch, and document errors.
Maintain an automation tracker showing task status, the skill covering each task, and time saved.
Write and update SOPs, templates, and checklists that support the skills, including retailer upload templates, master data files, and order forms.
Run live skills on schedule, review outputs before they are imported or sent, and flag failures.
Train teammates on new workflows and gather feedback about issues.
Release corporate orders daily and enter wholesale, corporate, and international orders in NetSuite, including third-party shipping details.
Create and maintain customer records, client prepayments, and vendor setup paperwork.
Send stock-availability replies and shipment tracking information to corporate clients.
Flag at-risk orders, including EDI orders that did not arrive, allocation gaps, and orders past the 3PL ship deadline.
Prepare weekly stock-availability uploads for marketplace and retail partners and prepare the weekly sell-through report.
Complete seasonal item setup, product upload forms, and master data files; retrieve product imagery for clients.
Coordinate decoration orders with embroidery partners and handle sales sample requests.
Back up the Sales Ops Manager on EDI, available-to-sell lists, and dealer services.
Assist with shipping documents, tracking updates, and chargeback research.
Pull data and create simple reports for operations and finance teams.