An Immediate Opening - Operations Coordinator Administration (Receptionist)

Watkins Insurance Group•Austin, TX

1d•Onsite

About The Position

Watkins is a relationship-driven agency where service, teamwork, and professionalism shape every interaction. We are hiring an Operations Coordinator Administration to support our agency operations and create a welcoming, positive experience for clients, visitors, and employees. In this role, you are the first point of contact and a key part of how our agency runs day to day. You'll manage front desk responsibilities while supporting internal teams with administrative and insurance-related tasks. This role is an excellent opportunity to learn agency operations and the insurance business from the ground up.

Requirements

High school diploma or equivalent
Experience in an administrative, office support, or customer service role
Strong professionalism, reliability, and discretion with confidential information
Strong interpersonal skills
Solid communication, organization, and follow-through

Nice To Haves

Proficiency with Microsoft Office applications
Familiarity with phone systems and standard office equipment
Experience using Applied EPIC

Responsibilities

Greet visitors, answer and direct calls, and ensure every interaction is professional, friendly, and efficient
Manage incoming and outgoing mail, packages, and deliveries to support daily agency workflows
Provide administrative support across departments, including insurance-related tasks and special projects
Reserve meeting spaces, order supplies, and support meeting setup to keep the office running smoothly
Ensure the front desk and common areas are clean, secure, and well-maintained
Gather key information to direct clients and inquiries to the right people quickly and accurately
Identify ways to improve processes and proactively support overall operations