Operations Control Specialist - Pipeline Posting

PHI Health • Phoenix, AZ

15h • Onsite

About The Position

This position is being posted to gather interest and resumes for potential future Operations Control Specialist opportunities. While we are not currently hiring for this role, we encourage interested candidates to apply for consideration when openings become available. No interviews or hires will be conducted at this time. PHI Health is looking for dynamic, driven individuals to join our team, committed to providing top-tier emergency medical services with unmatched speed and efficiency. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way. PHI Health is the leading air ambulance provider in the United States, with an unmatched safety record and the best aviation, medical and communication specialists in the field. We transport over 22,000 patients annually from more than 80 bases across the country, while offering services and outreach education to local communities and leading healthcare systems. Our mission is to move communities to health while maintaining the highest standard of safety.

Requirements

• Comprehensive working knowledge of the EMS environment, local flying areas across the country, the PHI General Operations Manual, Federal Aviation Administration regulations and weather forecasting.
• Computer proficient: a strong knowledge of Microsoft Office (Word & Excel) and other custom software programs.
• Ability to exercise sound judgment in sometimes stressful situations.
• Follow company rules and FAA regulations.
• Support the PHI culture of safety and “do no harm.”
• Experience in the field and a strong working knowledge of the pressures that a typical air medical pilot faces.
• Experienced EMS helicopter pilot, possessing a Commercial and Helicopter instrument rating, ATP preferred.
• Minimum of 5 years of experience flying as an EMS pilot which includes 200 hours of night EMS and 100 actual instrument time.
• If not an experienced EMS pilot, 24 months experience as either:
• In aircraft operations as an air traffic controller or a flight service specialist.
• In military aircraft operations as a pilot, flight navigator, or meteorologist; or
• In air carrier operations as a pilot, flight engineer, certified aircraft dispatcher, or meteorologist.
• Strong background in Aviation Decision Making.
• Good working knowledge of Air Resource Management or Crew Resource Management.
• Excellent communicator and have strong computer skills.
• A good working knowledge of weather and forecasting is essential.
• High school diploma or GED required.

Nice To Haves

• A background in human factors and risk assessment is highly desirable.

Responsibilities

• Coordinate with Communications Center personnel; Aviation Managers and Base Pilots with requests for PHI air medical staff, when conditions indicate that risk factors or weather place a base or area under risk that must be mitigated.
• Coordinate the resolution of operational control issues as they arise.
• Coordinate as above when conditions warrant a return to a “Green” status.
• Conference with pilots to confirm weather conditions reported by AWOS/ASOS systems.
• Assist pilots with weather updates as required or requested.
• Monitors and tracks aircraft utilizing “Satellite aircraft tracking systems” (if equipped) when operating in “Yellow” or “Green” conditions, workload permitting.
• Access current Aviation publications and reference materials on Web Manuals and via the internet.
• Notify Director of Operations Air Medical or On Call Manager (as appropriate) if OCC functions become degraded or systems fail due to equipment malfunctions.
• Place work orders to appropriate agencies for malfunctioning equipment and software interface.
• Responsible for supporting company Safety Management System activities.
• Complying with company HS&E policies and procedures.
• Assisting other pilots in making difficult decisions about whether to fly IAW CFR 14 Part 135.619
• Acting as a mentor, advisor, and council to pilots.
• Thinking ahead of the pilot, checking weather enroute, or using experience to anticipate situations that might arise.
• Advising the EMS pilot about the conditions, teaching as well as protecting the pilot, the crew, the patient, public and the organization from possible bad outcomes.

Benefits

• Competitive pay and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED