IAD Operations Control Center Specialist

Swissport International AG•Dulles, VA

About The Position

The Operations Control Center (OCC) Specialist serves as the station’s OCC representative, managing daily flight service capture, manpower planning, and internal and external communication. The Specialist communicates with airline customers, airport authorities, the central planning team, and station management. The role proactively allocates manpower to help ensure operational and financial KPIs are met. The expected pay rate is $24.00 per hour. The Specialist is responsible for quality, health, safety, and environmental activities at the station, with the objective of reducing employee injuries and aircraft and equipment damage. The position uses company tools and an average of 7–8 applications to capture service and quality data and allocate resources. Full-time employees are offered health and wellness benefits, a 401(k) with company match, paid vacation time, sick time, and company-paid holidays. The role requires flexibility to work various shifts, including days, evenings, nights, weekends, and holiday periods, in line with business demand and operational requirements. The physical requirements include regularly sitting, talking, or hearing; occasionally standing, walking, handling objects, reaching, and stooping, kneeling, crouching, or crawling; and regularly lifting or moving up to 10 pounds and occasionally up to 25 pounds.

Requirements

At least 1 year of operational experience.
Good working knowledge of issues involved in managing a labor-intensive workforce.
Excellent planning and communication skills.
Evidence of people and operational management skills, including leadership, resource management, planning, negotiation, communication, financial, and HR skills.
Good working knowledge of statutory and procedural business obligations, including health and safety, employment, and security issues.
Ability to assess situations quickly and accurately and initiate corrective action.
Flexibility to work days, evenings, nights, weekends, and holiday periods according to business demand and operational requirements.
Strong verbal communication, interpersonal, and relationship-building skills.
Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.
Ability to meet the stated physical requirements, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage daily flight service capture, manpower planning, and internal and external communication.
Proactively allocate manpower to support operational and financial KPIs.
Manage station quality, health, safety, and environmental activities with the objective of reducing employee injuries and aircraft and equipment damage.
Produce daily KPI reports and conduct daily briefings with the station management team.
Provide timely and accurate updates to flight information systems for billing, flight capture, irregularity information, and performance tracking.
Handle incoming and outgoing operational messages regarding flight times, load information, required special services, and customer-provided regulatory information.
Handle incoming and outgoing staff messages, including sick calls, injuries, and operational challenges.
Serve as the first point of contact for customer airlines and departmental representatives.
Respond promptly to situations and customer airline schedule changes, and accurately record and communicate information to all departments.
Proactively share operational changes and local challenges with Regional Resource Analysts.
Use company tools and applications to capture service and quality data and allocate resources.