Operations Center Specialist

Leidos•Atlanta, GA

6d•Onsite

About The Position

The Strategic National Stockpile (SNS) at Leidos is hiring an Operations Center Specialist in Atlanta, Georgia. The role provides quality-control and operations support to help operate and maintain the SNS national stockpiled inventory and ensure it is ready for emergency deployment. The position supports communications among the SNS, supported Centers, Institutes and Offices (CIOs), external agencies, health officials, and the public, and coordinates with other SNS Operations Center functions. The specialist reviews, documents, tracks, and routes incoming communications; monitors designated mailboxes and publicly available news and media; prepares draft reports, notification emails, and summaries for Government review; and operates center applications and remote monitoring devices according to procedures and Government direction. Alerts may be initiated only with written or recorded authorization from designated Government officials and in accordance with escalation protocols. The role also provides callers with information about publicly available SNS programs and services and refers inquiries as appropriate. This is a full-time, onsite position in Atlanta; remote work is not available. Day or night shifts are available, with some weekends on a rotating schedule. The employee must be on call 24 hours a day, seven days a week, respond to mission alerts within 15 minutes, and be able to report to a designated location within 90 minutes when recalled. Applicants must be U.S. citizens or Green Card holders and able to obtain and maintain a Public Trust clearance.

Requirements

Bachelor’s degree and 2 years of relevant experience, or a high school diploma and 6 years of experience in lieu of a degree.
Experience similar to a 911 operator or switchboard operator supporting a 24/7 operations center or mission-critical environment.
Experience handling high-volume incoming calls, service requests, incident reports, or customer inquiries.
Experience documenting, tracking, and escalating customer issues, incidents, or service requests.
Proficiency using Microsoft Office.
Ability to work some weekends on a rotating schedule.
Ability to be on call 24 hours a day, 7 days a week.
Ability to respond to mission alerts within 15 minutes and report to a designated location within 90 minutes when recalled.
Must carry a cell phone at all times.
Ability to lift up to 50 pounds.
Must be a U.S. citizen or Green Card holder and able to obtain and maintain a Public Trust clearance.

Nice To Haves

Experience with incident management, emergency response coordination, or operational reporting.
Experience preparing incident logs, status reports, operational summaries, and shift handoff documentation, with strong presentation skills.

Responsibilities

Provide call center and operations support to maintain communications among SNS, supported Centers, Institutes and Offices (CIOs), external agencies, health officials, and the public.
Coordinate with other SNS Operations Center functions, including the public response hotline and clinician information line.
Review and document incoming communications and prepare draft reports and notification emails for Government review and approval.
Track and log incoming calls, faxes, and emails to the OPS CTR REPORT mailbox using established logs and the SNS call log system.
Monitor designated electronic mailboxes and notify appropriate Government personnel of items requiring follow-up.
Monitor publicly available news broadcasts and media sources and summarize relevant developments for designated Government personnel.
Operate OPS application systems and remote monitoring devices in accordance with established procedures and Government direction.
Initiate alert and notification processes only when authorized by designated Government officials.
Route operational communications to appropriate Government personnel in accordance with established escalation protocols.
Provide callers with information about publicly available SNS programs and services and refer inquiries to appropriate Government personnel.