Title Operations Consultant

Qualia•Austin, TX

6d•Remote

About The Position

The Title Operations Consultant will play a key role in establishing Qualia’s Settlement Consulting Service. This service will provide clients across the country with the expertise, support, and software needed to launch new title and closing operations. This service will help our clients implement: compliance and best practices, industry recruiting, operations/systems reviews, licensing, new market launches, and software implementation. As the title industry undergoes rapid transformation through artificial intelligence, this role will be instrumental in helping clients identify opportunities to leverage AI-powered tools and automation within their operations. You'll guide clients through evaluating, implementing, and optimizing AI solutions that enhance efficiency, accuracy, and compliance in their title and closing workflows. The ideal candidate for this role has extensive experience launching national Title and Escrow operations. This person will have deep industry experience, connections, and also be excited to drive innovation in the industry by leveraging Qualia’s transformational platform.

Requirements

7+ years of experience in Title and Escrow operations
5+ years of experience launching and overseeing Title and Escrow operations operating in multiple states or geographic regions within the United States
Extensive knowledge of title and escrow in multiple states to expertly manage operations across different regions
Experience in customizing, executing, and monitoring effective new process workflow rollouts within a centralized organization
Extensive experience in planning and overseeing the implementation of closing workflows and software implementations
Attention to detail with an unwavering high standard for quality
Excellent verbal and written communication skills
Ability to work on multiple projects simultaneously while operating at a high level
Comfort with and ability to thrive in a fast-paced, rapidly changing environment
Strong and structured communication style, both verbal and written
Bachelor's degree
Demonstrated interest in or experience with AI, automation, and emerging technologies in title operations
Experience evaluating and implementing technology solutions that improve operational efficiency and accuracy
Ability to articulate the value proposition of AI tools to stakeholders and drive adoption across organizations
Comfortable learning new AI-powered tools and translating technical capabilities into business benefits

Responsibilities

Conducting operational audits of lenders, brokerages, and other real estate companies across the country to help them determine the best fit for their organizational needs
Establish a repeatable framework that empowers our clients to effectively launch new title and escrow businesses on Qualia, enabling Qualia’s continued growth
Deliver best-in-class consulting service
Monitor customers' internal processes and procedures to ensure best practices are maintained, and identify areas of organizational risk and non-compliance
Leverage playbooks, scripts, coaching, and performance management to ensure consistent, repeatable execution
Assess client readiness for AI adoption and identify high-impact use cases for AI integration in title production, document processing, and compliance workflows
Guide clients in implementing AI-powered solutions for tasks such as document analysis, data extraction, commitment generation, and exception identification
Develop change management strategies that help clients successfully adopt AI tools while maintaining quality standards and team engagement
Stay current on emerging AI technologies in real estate and title operations, translating innovations into practical client applications