MV Title Consultant I

State of Oklahoma • Oklahoma City, OK

7d • $43,680 • Onsite

About The Position

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $43,680.00 The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life, and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Requirements

• Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records.
• Ability is required to read, comprehend, and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.

Nice To Haves

• Knowledge of tax laws relating to motor vehicles, boats, and motors.
• Ability to dispose problem applications.

Responsibilities

• Responds to questions and inquiries via telephone, email, or in-person from SOK customers and/or Licensed Operators (LO’s).
• Provides technical assistance to customers by processing; duplicate titles, add lien titles, title transactions, transfer-on-death requests, release liens, etc.
• Receives and verifies court order requests from customers and LO’s, research through NCIC and write up instructions.
• Processes all title corrections that require payment.
• Reviews documents and writes up title instructions for transactions that need to be completed with inventory for the processing section.
• Completes research of laws and rules as needed to respond to specific inquiries.
• Provides routine interpretation of state and federal MV laws or refers more complex questions to the appropriate division personnel.
• Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems.
• Answers general question through Teams for the SOK phone bank and MV team.
• Provides backup coverage for the store at SOk HQ when necessary, including VIN inspections.
• Assists in projects as assigned.
• Other duties as assigned.

Benefits

• A benefits allowance to off-set the costs of medical, dental, vision, life, and disability insurance plans.
• The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• 11 paid holidays
• 15 days of paid annual leave, which increases with every 5 years of service
• 15 days of paid sick leave.
• Longevity payments based on their years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree