Supervisor, Opening & Title Operations

BHHS Fox & Roach / Trident•Easttown Township, PA

6d•Hybrid

About The Position

Provide leadership and oversight to a team of Openers and Title Assistants while supporting operational initiatives, workflow management, employee development, and process improvement efforts across multiple regions. Works closely with senior leadership to ensure operational consistency, exceptional customer service, and a positive employee experience.

Requirements

Bachelor’s degree or equivalent knowledge and work experience.
1-2 years’ experience in title insurance, settlement services, real estate, mortgage, banks, or related transaction-based industries required.
Minimum 1-2 years of leadership, supervisory, or management experience required.
Strong organizational, communication, and problem-solving skills.
Experience managing multiple priorities and deadlines in a fast-paced environment.
Proven ability to coach, motivate, and develop employees.
Strong process management and operational thinking skills.
Proficiency with MS Office and/or Google Suite and other business applications.
Travel between offices required as needed.

Nice To Haves

in title insurance, settlement services, real estate, mortgage, banking, or related transaction-based industries strongly preferred.
Experience leading multi-location or remote teams preferred.
Knowledge of operational workflow management and process improvement methodologies preferred.

Responsibilities

Monitor workflows, staffing levels, and workload distribution to ensure operational efficiency.
Partner with managers and team members to resolve operational challenges and escalations.
Assist with staffing, coverage planning, and resource allocation.
Support implementation of operational initiatives and organizational changes.
Ensure consistent execution of company policies, procedures, and service standards.
Lead, coach, and support team of Openers and Title Assistants across multiple states.
Foster a culture of accountability, collaboration, and continuous improvement.
Conduct regular team meetings, coaching sessions, and performance discussions.
Support employee onboarding, training, and professional development.
Identify and develop future leaders within the organization.
Serve as a key liaison between operations, title, settlement, sales, and leadership teams.
Promote communication and collaboration across departments and regions.
Participate in strategic planning discussions and operational leadership meetings.
Evaluate current workflows and identify opportunities to improve efficiency and service delivery.
Assist with documenting processes and operational best practices.
Support cross-functional initiatives designed to improve the client and employee experience.
Help identify operational risks and develop solutions to improve performance and consistency.
Perform any additional responsibilities as requested or assigned.