Operations & Client Implementation Lead

The Jonus Group•Charlotte, NC

23h

About The Position

Seeking a highly motivated Operations & Client Implementation Lead to join a team. This role offers a unique opportunity to shape the foundation of an implementation processes while leading client onboarding and deployment efforts. If you thrive in a fast-paced, ambiguous environment and enjoy building scalable systems, this is the perfect opportunity for you to make a significant impact.

Requirements

2-5 years of professional experience in implementation, consulting, operations, client success, benefits administration, or related fields.
Proven ability to manage multiple client-facing projects simultaneously.
Strong relationship management and communication skills.
Confidence in leading client meetings and presentations.
Highly organized with exceptional attention to detail.
Comfortable working with complex datasets, spreadsheets, and operational workflows.
Ability to thrive in a fast-paced, ambiguous startup environment.
Willingness to travel as needed for client implementations.

Nice To Haves

Background in employee benefits as an Account Manager or Benefits Consultant.
Experience with HR technology or benefits administration platforms.
Familiarity with managing eligibility files, enrollment data, and integrations.
Exposure to APIs, data feeds, and implementation project management.

Responsibilities

Lead all client onboarding and implementation activities from kickoff to go-live.
Manage project timelines, milestones, deliverables, and stakeholder communications.
Conduct client meetings and presentations independently.
Ensure a seamless transition from sales to implementation.
Serve as the primary point of contact for clients during the implementation phase.
Build trusted relationships with HR, Benefits, Finance, and Operations leaders.
Provide consultative guidance and proactive problem-solving.
Maintain a high-touch, client-centric experience throughout the onboarding process.
Oversee eligibility data collection, validation, and reconciliation.
Coordinate carrier connections, enrollment feeds, and third-party integrations.
Work with APIs, file transfers, spreadsheets, and benefits administration systems.
Identify and resolve data discrepancies and operational challenges.
Maintain accurate implementation documentation and reporting.
Design and document implementation workflows and best practices.
Identify opportunities for automation and operational efficiency.
Build repeatable processes to enable future growth.
Contribute to the development of the company's implementation strategy and infrastructure.