Client Implementation Expert

ComPsych Corporation•,

1d•$55,000 - $65,000•Remote

About The Position

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. About the Role The Absence Implementation Expert will proactively maintain and build positive relationships with AbsenceSource accounts from the signing of the contract through the implementation of the account.

Requirements

BS/BA required in Human Resources or related field preferred
1+ year of project management experience required
Computer literacy in Microsoft Office Suite required
Stable work history required
If internal, must be within an absence Expert role for at least 1 year
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice To Haves

Account management experience in leave of absence administration, benefits, or human resources related services a plus
Bi-lingual English/Spanish a plus

Responsibilities

Use independent judgement and discretion to implement AbsenceResources accounts that are newly transitioned from the sales team. The implementation process includes but is not limited to completing required documentation, setting specifications within proprietary database, developing an implementation plan, coordinating training, and building the account relationship
Establish and build strong working relationships between ComPsych team members and AbsenceResources team members
Act as the direct liaison between Human Resources professionals and AbsenceSource during the implementation process
Demonstrate a thorough understanding of the assigned accounts' absence policies and related benefits
Conduct external training to provide information and guidance on leave of absence compliance to the customer during the implementation process
Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services
Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services
Perform other duties as assigned