Client Implementation Manager
About The Position
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Requirements
- Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD)
- Strong understanding of client relationship management principles and best practices
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Bachelor's Degree Business Administration, Management or a related field
- 4 or more years’ experience in client implementation, project management or a similar role.
- Or an equivalent combination of education and experience
Nice To Haves
- Experience in the group/disability industry
Responsibilities
- Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress.
- Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
- Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.
- Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.
- Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status.
- Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.
- Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience.
- Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices.
- Performs other related duties as required
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
- adoption and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
