Operations Clerk

Republic Services•Baton Rouge, LA

About The Position

The Operations Clerk coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient service. The role also oversees safety, customer experience, and productivity. It analyzes routing and logistics information, coordinates with drivers, and adjusts daily and next-day plans to improve route efficiency, accuracy, and customer service. The position monitors route execution, customer commitments, driver safety and performance, disposal plans, and service exceptions. It communicates route issues to customers and internal teams, resolves problems as they arise, and supports continuous improvements in routing and operations. Additional job-related duties may be assigned.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and update routing to improve standardization, efficiency, and accuracy using the internal routing platform.
Use routing-system information to respond to same-day changes and plan for next-day customer needs; identify patterns and route-design improvements.
Verify route data and ensure routes are closed on time.
Evaluate and resolve problems involving trucks and drivers in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate with drivers about route progress and the information they need.
Evaluate and escalate driver performance issues or concerns.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers and educating drivers; develop strategies to prevent repeat failures.
Create routes that maximize capacity, and review daily load goals per driver to support profitability.
Monitor daily routing, resolve delays, assess swing-route needs, and identify swing-route opportunities.
Analyze swing-percentage trends to find improvement opportunities.
Monitor and adjust current-day and next-day plans as circumstances change.
Understand daily disposal plans, identify appropriate disposal sites for each load, and hold drivers accountable to assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be pulled forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to support driver safety and success, customer service, and compliance with hours-of-service and weight requirements.
Analyze and prioritize customer promises to ensure service commitments are met.
Update call center communications daily and coordinate with the division to reduce missed pickups and improve customer communications.
Evaluate route issues that may cause delays and use available tools to communicate with affected customers.
Review routing media and process service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support high customer satisfaction.
Perform other job-related duties as assigned.