Operations Clerk

Pendleton Community Bank•Franklin, WV

About The Position

The Operations Clerk at Franklin Financial Center performs banking operations, including processing ACH and Check 21 files, wire transfers, NSF and non-posted items, customer disputes, account maintenance, stop-payment review, rate updates, and month-end and beginning-of-month files. The role also supports account setup and document archiving, cash management customer processing and billing, transaction review for adherence to bank policies, and investigation and correction of customer-reported errors. The clerk maintains relationships with other departments, complies with applicable banking regulations, and may perform other duties to support bank activities.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Strong relationship-building skills.
Excellent time-management skills and attention to detail.
Adequate computer skills, including the ability to work with Microsoft Word and Excel.
Ability to work independently and complete projects using a team approach.

Nice To Haves

Five or more years of banking experience (preferred).

Responsibilities

Receive information about new accounts, verify account information in the system, and scan and index documents into the archive system.
Process Cash Management customer files daily and bill accordingly.
Review prior-day reports to verify team members’ adherence to internal policies and procedures for customer accounts and transactions.
Update Federal Funds and deposit rates as requested.
Set up customer-requested deposit ACH and AFT transfers.
Key and verify account maintenance.
Investigate and correct errors at customers’ request, based on customer and bank records.
Process incoming and outgoing wire transfers.
Process ACH files, Check 21 files, NSF items, non-posted items, customer disputes, stop-payment review items, and end-of-month and beginning-of-month files.
Maintain strong working relationships with other departments, including financial centers.
Comply with BSA, OFAC, USA PATRIOT Act (CIP), CDD, and other applicable banking and company rules; report suspicious activities to the BSA Department.
Participate in community and civic organizations as appropriate to positively reflect the bank and community.
Perform other duties as assigned to support bank activities.