Operations Clerk

DPDHL • Horn Lake, MS

5d • Onsite

About The Position

DHL Supply Chain is hiring a First Shift Operations Clerk to provide clerical and administrative support to an assigned location. The role involves coding delivery manifests, preparing billing, compiling statistical information and reports, entering delivery information into a computer, assisting with dispatching, handling owner/operator settlement issues, and contacting customers to confirm delivery details. The clerk also checks postponements and cancellations against delivery manifests, prepares purchase orders for signature, answers telephones, types correspondence for department managers, and maintains department files.

This is a hands-on role spent mostly on the warehouse floor and may involve material handling duties, including extended periods of standing and walking. The position requires timely oral and written communication with client representatives and trucking and transportation company representatives and drivers, while maintaining high customer service and service levels. Work may support inbound, outbound, domestic, and international shipping and receiving operations.

The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Overtime is required based on business needs. Pay is $20.35 per hour.

Requirements

• At least one year of experience in the listed operational and customer service activities.
• Experience using a commercial warehouse management system (WMS), such as Blue Yonder, Red Prairie, JDA, or SAP.
• 1–2 years of related experience.
• High school diploma or equivalent is preferred.
• Ability to perform a hands-on role primarily on the warehouse floor, potentially including material handling and extended periods of standing and walking.
• Timely oral and written communication skills and a focus on high levels of customer service.

Nice To Haves

• High school diploma or equivalent.
• Experience with WMS platforms such as Blue Yonder, Red Prairie, JDA, or SAP.

Responsibilities

• Provide clerical and administrative support to the assigned location.
• Code delivery manifests and prepare billing.
• Compile statistical information from manifest data and prepare related reports.
• Enter delivery information into a computer.
• Assist with dispatching as needed.
• Handle owner/operator settlement problems.
• Contact customers to confirm delivery details.
• Check postponements and cancellations against delivery manifests.
• Prepare purchase orders for signature.
• Answer telephones.
• Type correspondence for department managers.
• Maintain department files.
• Perform operational tasks to support customer standards in inbound, outbound, domestic, and international shipping and receiving.
• Communicate with client representatives, trucking and transportation company representatives, and drivers.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED