Operations Clerk

DHL Supply Chain • Jacksonville, FL

9d • Onsite

About The Position

The Operations Clerk provides clerical and administrative support to the assigned location and serves as a link between warehouse operations, transportation providers, and customers. The role coordinates inbound and outbound shipments, supports Foreign Trade Zone (FTZ) processes, maintains accurate inventory records, and helps ensure freight moves efficiently, on time, and in compliance with customer and operational requirements. The position uses warehouse management systems and Microsoft Excel to process transactions, track shipments, maintain records, and prepare reports. The stated schedule is Monday through Friday, 8:30 AM to 5:00 PM, at $19.85 per hour.

The clerk also codes delivery manifests and prepares billing, compiles statistical information and related reports, enters delivery information into a computer, assists with dispatching, resolves owner/operator settlement problems, and contacts customers to confirm delivery details. Additional administrative duties include checking postponements and cancellations against delivery manifests, preparing purchase orders for signature, answering telephones, typing correspondence for department managers, and maintaining department files.

DHL Supply Chain describes itself as the global leader in logistics and offers training and development, career advancement opportunities, and the benefits listed in the posting. The organization is an equal opportunity employer.

Requirements

• High school diploma or equivalent is preferred.
• One to two years of related experience is required.
• Two or more years of experience in warehousing, logistics, transportation, inventory control, shipping/receiving, or supply chain operations is preferred.
• Proficiency in Microsoft Excel, including data entry, sorting, filtering, reporting, and basic formulas.
• Knowledge of warehouse operations, inventory control, inbound receiving, and outbound shipping processes.
• Strong organizational, prioritization, and multitasking abilities.
• Excellent attention to detail and commitment to accuracy.
• Effective verbal and written communication skills.
• Strong time-management skills and ability to meet deadlines in a fast-paced environment.
• Ability to work independently while contributing to a team-oriented environment.

Nice To Haves

• Experience using Warehouse Management Systems (WMS).
• Experience communicating with customers, carriers, and transportation providers.
• Experience supporting Foreign Trade Zone (FTZ) operations and compliance documentation.

Responsibilities

• Coordinate inbound and outbound shipments while ensuring accuracy and compliance with customer requirements.
• Receive, review, and verify inbound shipment documentation and system transactions.
• Prepare and maintain shipping documentation, including Bills of Lading, packing slips, manifests, and carrier paperwork.
• Use Warehouse Management Systems (WMS) to process order fulfillment, inventory, and shipment transactions.
• Conduct yard inspections to verify trailer inventory, trailer locations, yard organization, and operational readiness.
• Monitor trailer status and communicate shipment readiness and pickup requirements to warehouse and transportation teams.
• Coordinate with third-party transportation providers regarding pickups, shipment status, delays, and transportation issues.
• Serve as a point of contact between customers, carriers, and warehouse operations to support shipment execution.
• Provide customer support regarding shipment status, receiving updates, and issue resolution.
• Support FTZ operations by maintaining accurate records and following FTZ procedures and documentation requirements.
• Maintain inventory accuracy through timely and accurate system transactions.
• Use Microsoft Excel to track shipments, maintain operational logs, generate reports, and analyze performance trends.
• Follow company policies, customer requirements, safety standards, and operational procedures.
• Collaborate with warehouse, inventory, transportation, customer service, and operations teams to support service and productivity goals.
• Code delivery manifests and prepare billing.
• Compile statistical information from manifest data and prepare related reports.
• Enter delivery information into a computer.
• Assist with dispatching as needed.
• Handle owner/operator settlement problems.
• Contact customers to confirm delivery details.
• Check postponements and cancellations against delivery manifests.
• Prepare purchase orders for signature.
• Answer telephones and type correspondence for department managers.
• Maintain department files.

Benefits

• Medical coverage available beginning on the 30th day.
• Dental coverage available beginning on the 30th day.
• Vision coverage available beginning on the 30th day.
• Paid holidays.
• Paid time off program.
• 401(k) with competitive company match.
• Tuition reimbursement.
• Training and development opportunities.
• Career advancement opportunities across operations, transportation, inventory, customer service, and leadership functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED