Operations Center (OPC) Manager

ABB•Houston, OH

20h•Hybrid

About The Position

The US Operations Center (OPC) manager will be responsible for all aspects of low-cost engineering and operational tasks performed in India as well as, Argentina, and Czech Republic. The goal of the position will be to make the US Sales and Operations more competitive using low-cost operations centers. This includes all functions that are applicable including but not limited to sales/proposals, Project management, Engineering, Service, Technology, SCM etc. The OPC manager will be responsible for developing the necessary skills for current project needs and planning for potential future needs. Ensure that the OPC resources are provided with career opportunities through challenging project work, installation and commissioning opportunities. This can include work as lead on projects, additional training and work with other ABB groups and functions. Track, validate, report performance metrics through various methods and tools to varied management levels. The work model for the role is: Hybrid This role is contributing to the Automation Energy Industries - AUEN in US. Main stakeholders are Sales, proposal, engineering, Project management, Field Service, OPC teams.

Requirements

Bachelor's degree in Engineering with 10+ years of project execution experience.
Extensive experience in leading and working with cross‑functional teams in multicultural and globally distributed environments.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Nice To Haves

Preferred experience in disciplines such as engineering, management, projects management and service as well as experience in Oil & Gas, Chemicals, Power Generation and Water.

Responsibilities

Serve as the liaison between U.S. operations and all Operations Centers locations (India- INOPC, Europe - EUOPC, Argentina - AROPC), fostering alignment, communication, and seamless project execution.
Drive the growth of OPC content through training, proposal analysis, project reviews, resources planning, and identifying new collaboration areas by promoting OPCs added value.
Drive OPC efficiency and effectiveness: by leading the achievement of annual OPC growth targets across all functions, while ensuring operational efficiency through delivery within—or under—proposed budgets to maintain and strengthen our competitiveness
Coordinate with U.S. managers to plan, schedule, and assign work; set priorities; and ensure projects are delivered on time and within budget.
Optimize resource allocation in response to changing workloads, shifting priorities, and unforeseen challenges.
Promote ownership, accountability, and high performance across OPC offices.
Conflict Resolution & Escalation between U.S. and OPC teams, ensuring issues are addressed promptly and constructively.
Address and resolve quality issues, implementing corrective actions and driving continuous improvement initiatives. improve quality, documentation standards and communication practices.
Establish best practices, ensure consistency among resources used for specific projects and customers.
Oversee long‑term OPC resource strategy, including travel planning to the U.S. and ensuring future capability needs are met, and m anage the OPC cost center including budgeting, labor rate setting, utilization and absorption targets, and operational oversight.

Benefits

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.