Manager, Center Operations

Lincare•Orange, CA

3h•Onsite

About The Position

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives. The role involves overseeing the total operations of a center, including interviewing, hiring, training, and supervising staff, managing employee files and benefits coordination, and conducting employee evaluations. The manager will interact with medical professionals, implement safety programs in compliance with Federal, State, and Local regulations (DOT and FDA), and maintain knowledge of Medicare, insurance rules, community resources, and medical equipment availability. Key responsibilities also include managing the CHAP effort, organizing special programs, controlling inventory and purchasing, driving customer base growth through excellent service, and ensuring the center's profitability through cost controls. The position requires maintaining a fleet of leased vehicles, including preventive maintenance and record-keeping, and ensuring the quality and safe delivery of medical equipment. The manager may also perform equipment set-ups in customer homes (primarily oxygen equipment) and is required to perform on-call duties on a rotational basis, responding to call-outs at night and weekends, and serving as a backup for other employees during absenteeism.

Requirements

Bachelor's Degree or equivalent preferred
Minimum of three years experience with similar industry
Demonstrated knowledge of policies and procedures
Demonstrated knowledge of products
Work with limited supervision as an individual has primary responsibility for total operations of a center
Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
Must be computer literate

Responsibilities

Interview, hire, train, and supervise quality candidates for service representatives
Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
Interacts with Medical Professionals in the community
Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
Responsible for the CHAP effort for the center
Responsible for organizing and focusing on special programs
Controls inventory and the purchasing of equipment and supplies
Responsible for growth of the customer base through excellence in customer service
Responsible for the profitability of the center and for implementing and directing cost controls
Promotes effective written/verbal communications
Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
Record keeping and inspections of vehicles is a critical part of the responsibility
Ensures the quality and safe delivery of medical equipment to patients
May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
May be required to perform on-call duties on a rotational basis with other employees in the center
Includes responding to call outs at night and weekends to provide the service normally done by a service representative
May serve as a backup when other employees are out due to absenteeism