Manager - Network Operations Center

I3 Broadband LLC•Saint Peters, MO

2h•Onsite

About The Position

The NOC Manager is responsible for the overall performance, reliability, and operational integrity of i3 Broadband’s network infrastructure, including access, transport, and service delivery platforms. This role provides leadership and oversight of the Network Operations Center (NOC), ensuring 24/7 monitoring, incident response, and operational excellence across all network environments. The NOC Manager leads a team of NOC Engineers, driving continuous improvement in network performance, incident management, automation, and customer experience. This role serves as the primary operational leader for real-time network performance, escalation management, and cross-functional coordination with Engineering, Field Operations, and external vendors.

Requirements

7–10+ years of experience in Network Operations, NOC, or Network Engineering environments
Strong leadership, coaching, and team development skills
Ability to manage teams in a fast-paced, 24/7 operational environment
Strong decision-making and problem-solving capabilities under pressure
Strong understanding of OSI model and protocol stack
Strong understanding of TCP/IP, VLANs, and routing protocols
Strong understanding of Layer 2/Layer 3 switching and routing
Experience with VoIP, SIP, and IP video platforms
Experience with Network monitoring and telemetry tools
Deep experience with incident management, escalation processes, and RCA methodologies
Proficiency with network troubleshooting tools (e.g., Wireshark, diagnostics tools)
Experience with ticketing and incident management systems
Familiarity with scripting (Python, Bash) and network automation tools (Ansible, APIs)
Strong process improvement mindset with a focus on efficiency and scalability
Excellent verbal and written communication skills
Ability to effectively communicate during high-pressure incidents and with executive stakeholders

Nice To Haves

Bachelor’s degree in Engineering, Telecommunications, Computer Science, or related field
2–5+ years of leadership or supervisory experience
Experience in ISP, telecom, or broadband environments
CCNA/CCNP, JNCIA/JNCIP, Nokia NRS I/II, or equivalent certifications
Understanding of OSPF routing protocol
Understanding of BGP routing protocol
Experience with Fiber access technologies (GPON, XGS-PON)

Responsibilities

Lead, manage, and develop a team of NOC Engineers and Technicians across a 24/7 operational environment
Establish and enforce operational standards, processes, and performance expectations
Oversee shift scheduling, staffing models, and resource planning to ensure continuous coverage
Foster a culture of accountability, urgency, continuous improvement, and operational excellence
Ensure effective monitoring of complex network environments, including fiber access (GPON/XGS-PON), IP/MPLS transport, voice, and video services
Oversee the optimization and effectiveness of network monitoring and alerting platforms
Ensure network performance meets or exceeds established SLAs and KPIs
Identify trends, risks, and opportunities to improve network stability and performance
Own the end-to-end incident management process, including major incident response and escalation procedures
Act as the primary escalation point for critical outages and service degradation events
Ensure timely communication, coordination, and resolution of incidents across internal and external stakeholders
Drive root cause analysis (RCA) processes and ensure implementation of corrective and preventative actions
Provide technical guidance and oversight for complex troubleshooting across Layer 1–3 network issues
Support Tier 2/3 escalation activities and ensure proper issue resolution and documentation
Partner with Network Engineering on complex issues, network upgrades, and new service implementations
Develop, implement, and continuously improve SOPs, MOPs, and operational workflows
Identify opportunities for automation and efficiency improvements within NOC operations
Drive standardization of tools, processes, and best practices
Develop and maintain reporting on network performance, incident trends, SLA compliance, and team metrics
Analyze operational data to drive improvements in performance, reliability, and customer experience
Provide regular updates to senior leadership on network health and operational performance
Collaborate with Engineering, Field Operations, IT, and vendors to support network reliability and service delivery
Ensure alignment between NOC operations and broader organizational goals and initiatives