Flagship Operations Associate - Prince Street

Faherty Brand•New York, NY

21h•Onsite

About The Position

As the Operations Associate at our SoHo Flagship, you are the backbone of a well-functioning store — ensuring product flows seamlessly, inventory is always accurate, and the floor is fully stocked and ready for clients. You will bring precision, urgency, and a proactive mindset to every task, from shipment processing and omnichannel fulfillment to stockroom organization and store readiness. This role is for someone who takes pride in the details, thrives in a fast-paced environment, and understands that exceptional operational execution is what makes an exceptional client experience possible.

Requirements

Previous experience in retail operations, logistics, or a fast-paced environment preferred, with a strong focus on organization and execution.
A high level of attention to detail, urgency, and personal accountability — consistently delivering accurate and reliable work.
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously without sacrificing quality.
Omnichannel awareness and familiarity with BOPIS, ship-from-store, and inventory management processes preferred.
Adept with technology and apps, including but not limited to Google Suites, MS Office, and retail operations platforms.
Strong communication skills and a collaborative spirit — comfortable working across teams and supporting both operations and sales functions.
Passionate about contributing to a brand with purpose and demonstrating advocacy through business.

Responsibilities

Assist in maintaining inventory accuracy through cycle counts, audits, and disciplined stockroom practices, ensuring all product is properly accounted for, organized, and easily accessible.
Execute shipment processing, tagging, replenishment, and stock movement with urgency and precision, ensuring product flows seamlessly from back-of-house to the sales floor.
Proactively identify opportunities to improve workflows and maintain stockroom organization, supporting a smooth and well-functioning store environment.
Assist with BOPIS and ship-from-store orders, ensuring timely, accurate picking, packing, and processing.
Maintain organization and tracking of all incoming and outgoing orders, ensuring a smooth and reliable fulfillment process.
Support a seamless omnichannel experience that reflects the brand’s commitment to consistency and care across all client touchpoints.
Follow established operational procedures consistently, maintaining a high standard of organization and efficiency across all tasks.
Support cash management procedures as needed, including opening and closing processes.
Collaborate with the Operations Leader and Leadership Team for monthly supply orders and store assessments.
Communicate successes and opportunities to the Operations Leader to support ongoing improvement.
Maintain a “Grand Opening Ready” environment across both front- and back-of-house, ensuring the store is always prepared for clients.
Partner with the sales team daily to ensure product is consistently replenished, well-presented, and available to meet client demand.
Support floor moves based on seasonal roll-outs and visual direction, helping maintain a neat, organized, and brand-right salesfloor.
Work closely with the sales team to ensure operational support is always available on the floor, minimizing disruption to the client experience.
Assist the team in locating product, processing transactions, and maintaining a smooth, client-ready environment during peak business hours.
Work closely with Operations and Sales Leaders to support daily business needs, ensuring alignment and efficiency across all functions.
Operate with a heightened sense of ownership, urgency, and accountability, recognizing the scale, visibility, and expectations of a flagship location.
Contribute to a high-performing, collaborative team environment where reliability and shared success are prioritized.
Embody the Faherty Brand values and help maintain a positive, inclusive store culture.