Operations Associate

Eastern Bank

About The Position

The Operations Associate is primarily responsible for operational activities at a small to mid-sized banking office, including cash vault and ATM management, negotiable instruments, compliance and security, cash drawer audits, and quality control for new account openings. The role also directly serves retail branch customers through sales and transaction services as needed. The associate balances bank policies and procedures with sound judgment and seeks guidance when a policy is unclear or uncertain.

Requirements

Ability to work independently and multitask in a fast-paced environment.
Outgoing, self-starting approach.
Technical literacy.
Strong interpersonal skills and interest in customer service.
Basic business acumen and professionalism.
Strong written and verbal communication skills.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn the bank’s products and services.
Ability to stand for up to five hours at a time without a break.
May be required to lift or move coin or currency bags weighing 25–30 pounds.

Responsibilities

Manage the branch cash vault within prescribed limits, serve as vault custodian, and use the bank’s cash forecasting system.
Serve as ATM custodian, keeping the ATM stocked and functional and balancing it daily.
Audit negotiable instruments, cash drawers, foreign currency when applicable, and related logs for compliance with policies and procedures.
Balance and research cash errors, file required BSA forms, and manage other branch operational, compliance, and security requirements.
Stay current on compliance and security requirements and implement processes that support regular adherence in the branch.
Review new account opening documents, including complex documents such as corporate resolutions, business customer profiles, and high-risk business profiles, for compliance with bank policies and procedures.
Open deposit accounts and take loan applications for various lending units.
Close consumer loans.
Refer customers to other bank business lines and third-party partners.
Handle routine account maintenance and other servicing issues.
Process monetary transactions, including cashing checks, making deposits, selling monetary instruments, buying or selling foreign currency, and processing credit card cash advances.
Maintain safe deposit records, including contracts and access slips, and assist customers accessing safe deposit boxes when applicable.
Use sound judgment to balance bank policies and customer needs, seeking guidance from the Assistant Branch Manager, Branch Manager, Regional Manager, or Retail Administration when needed.