Operations Associate

Burberry•Rosemont, IL

15h

About The Position

The Operations Associate supports the store’s back-of-house operations effectively and efficiently, bringing professionalism and passion for the Burberry brand. The role covers inventory control, stock handling and retrieval, maintaining an orderly stockroom, product quality checks, aftersales support, equipment readiness, and administrative tasks. The associate may also support store events, visual merchandising, and stocktaking as requested by store management.

Requirements

Excellent organisational skills and meticulous attention to detail.
Excellent verbal and written communication skills.
Intermediate computer skills in core Microsoft software.
Ability to work well in a team.
Ability to work in a busy team environment.

Nice To Haves

Previous experience with SAP.

Responsibilities

Manage inventory control, including receiving and handling stock orders from the hub or warehouse, verifying product accuracy, and reporting discrepancies.
Support the sales team by retrieving stock promptly, including for Omnichannel orders and stock pullback.
Keep the back of house tidy and compliant with Retail Operations and Standards.
Conduct quality control on products and report issues to the store lead.
Support the aftersales process, including alterations, repairs, and personalisation.
Ensure stockroom equipment is working and fully operational, and promptly raise concerns through Ask services.
Handle ad hoc administration, including answering telephone calls, responding to and liaising with customer service, ordering stationery and supermarket supplies, and completing general administrative tasks.
Support store management with ad hoc requests, including events, visual merchandising, stocktaking, and other duties.