Operations Associate

Terawatt Infrastructure•San Francisco, CA

3d•$85,000 - $100,000

About The Position

The Operations Associate supports the daily execution of Terawatt Infrastructure’s site operations, facilities management, and customer success initiatives. The role combines administrative work and field service support, maintaining accurate internal systems and processes and coordinating vendors and financial workflows to help scale the company’s EV charging network. It is suited to someone developing their career who is reliable, detail-oriented, and interested in learning how EV infrastructure operations, facilities, and field service teams work. The position reports directly to the Director of Operations and collaborates closely with site and field operations teams.

Requirements

2–4 years of experience in an operations, administrative, or back-office support role; preferably in clean energy, facilities management, or logistics.
Strong organizational skills, high attention to detail, and commitment to data accuracy.
High proficiency with Google Workspace, including Docs, Sheets, Drive, Gmail, and Calendar.
Ability to manage records, maintain data hygiene, and run basic reports.
Familiarity with purchase order workflows, inventory management systems, or procurement processes.
Clear and professional communication skills and ability to work cross-functionally with Finance, Sales, and Field Operations teams.

Nice To Haves

Entrepreneurial mindset and comfort working in fast-moving, ambiguous environments.
Familiarity with Salesforce or similar CRM platforms.

Responsibilities

Process and manage invoice approvals, checking accuracy and routing invoices promptly through the appropriate accounting channels.
Coordinate documentation, communications, and contract administration with vendor managers for site-specific services.
Maintain and update digital records tracking new site activations and key operational milestones.
Support sales and operations teams with data hygiene, workflow improvements, and custom report generation.
Track inventory and create and manage purchase orders from initiation through receipt and reconciliation, coordinating between site operations and accounting.
Administer Return Merchandise Authorization (RMA) processes, including required documentation and vendor coordination for faulty equipment.
Assist with onboarding new customers.
Document customer onboarding procedures to support a consistent and scalable experience.