Bilingual Operations Associate

LEAD Public Schools•Brentwood, TN

About The Position

The Operations Coordinator is responsible for supporting the Director of Operations in ensuring the smooth day-to-day school operations as it serves a vital element of a healthy school along with academics and culture. The Assistant Director of Operations will assist the Director of Operations with facilities maintenance, family communication platforms, school level attendance and chronic absenteeism.

Requirements

GED required
Customer service focus
Strong interpersonal and communication skills
Ability to work independently with a high degree of accuracy
Belief in the LEAD mission of developing responsible citizens who will graduate and be accepted to a Four-Year College or University
Ability to quickly build relationships with a wide range of stakeholders
Flexibility to lead and attend initiatives and events on evenings and weekends

Nice To Haves

Bachelor's degree preferred
3+ years working in school systems preferred
Experience in K-12 School Operations preferred

Responsibilities

Manage the school level ticketing system for issues within the building and route specific issues to the appropriate person and/or entity
Regularly communicate with custodians as needs arise during the day
Support with preparing the facilities for student and teacher return over the summer
Support with compliance issues as needed (i.e. monthly elevator checks)
Work with the Director of Operations to regularly gather data from school staff as to the cleanliness of buildings
Support teachers with unexpected facilities needs that arise during the school day (AC goes out and classrooms need to be switched or fans are needed, ceiling leaks, etc)
Collaborate with Front Office staff to create a streamlined communication plan for families that includes but is not limited to Talking Points, Blackboard, Weekly Notes and Emails
Support the Front Office staff in creating systems that allow quarterly updates to family contact information (including gathering email addresses) in order to maintain accurate and up-to-date family communication
Support the Office Manager in creating incentives to increase and track teacher participation in contacting families
Gather information to create a weekly or monthly newsletter to send to families
Collaborate with Director of Operations to create a quarterly Operations newsletter in order to keep staff informed about what is happening on campus as it relates to operations
Assist with Daily Attendance and data accuracy as needed
Support, and in some cases lead, the Attendance Team and have direct responsibility for Chronic Absenteeism at the school level
Manage data to be analyzed and used by team
Organize process for outreach, attendance meetings and attendance plans for students
Create and manage attendance incentives
Support Office Manager with filing truancy petitions
Support the Associate Director of Data and Technology and Director of Operations to ensure that all staff have access to working resources including copiers, printers, equipment, and laptops.
Support the Associate Director of Data and Technology with taking and maintaining inventory of all devices including student chromebooks, staff computers, hotspots, etc.
Support the Office Assistant with problem solving student tech issues during the school day as needed
Work with the Principal to arrange coverage for teacher and staff outages by working with Kelly Services or finding in house coverage
Assist with Special Projects as they come up throughout the school year, i.e. Teacher Appreciation Week, Vendor Appreciation Days (Nurses, Food Services, Bus Drivers), TN Ready, COVID Protocols, Special Events
Transportation support where needed