Bilingual Hunger Relief Operations Associate

Northern Virginia Family Services•Manassas, VA

8h•$40,000 - $49,999•Onsite

About The Position

The Hunger Relief Operations Associate plays a crucial role in ensuring the smooth operation of the Hunger Relief Center (HRC), which involves many moving parts and physical labor. This role offers the opportunity to make a direct impact on the lives of individuals and families affected by food insecurity and hunger while gaining experience in customer service, merchandising, database entry, building relationships with suppliers, and volunteer management. As the Associate, you will be responsible for supporting all aspects of food collection, stocking, and distribution to address food insecurity in the community. This includes driving agency vehicles to conduct food donation pickups throughout the community and from food suppliers. You will also work directly with clients by performing intake, referrals, and check-ins for food distribution appointments using computer-based systems.

Requirements

Oral and written fluency in English and oral fluency in Spanish are required.
High School diploma or GED
Must be reliable and punctual to ensure timely shift coverage
Demonstrated customer service and interpersonal skills; ability to communicate in a friendly manner to a diverse population of clients, vendors/suppliers, volunteers, and staff
Ability to work independently and in a collaborative team environment
Ability to respond to stressful situations in a flexible and professional manner
Must be able to communicate effectively in English; Spanish and other additional language skills a plus
Digital and technical proficiency, including working knowledge of Microsoft Office Suite
Successful completion of background checks and drug screening required upon hire
Must clear Motor Vehicle Record check and have a valid U.S. driver’s license in order to drive Agency vehicles
Must be able to work evenings and weekends as pertaining to HRC operation hours

Nice To Haves

Fluency in Dari is preferred.
Related experience in a warehouse, food distribution setting, or in food security service delivery a plus

Responsibilities

Participate on a team rotation to perform client intake during specific days/shifts per HRC operations, as assigned.
Conduct initial HRC screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.
Implement a seamless and efficient intake and referral process with a customer-centric approach; work in collaboration with other program case managers to support wraparound services where the need is identified.
Responsible for the flow and management of all potential client calls.
Maintain information and referral data log, client waiting list and data input into approved NVFS software. Maintain and perform data entry to ensure that client data is unduplicated.
Participate in regular supervision with supervisor and provide regular updates to ensure clients have timely access to services.
Remain current on knowledge of program standards and other program-related information.
Enter data for record keeping and reporting to meet relevant guidelines.
Maintain files in accordance with program requirements and NVFS guidelines.
Stock HRC shelves, freezers and refrigerators in a timely manner.
Consistently maintain good stock rotation procedures to ensure items get rotated according to schedule in a timely fashion; this includes all perishable, frozen and non-perishable products.
Conduct food donation pickups throughout the Prince William area.
Drive agency vehicles to conduct single and multi-site pick-ups from various donors throughout the Prince William area; may require riding along with other assigned drivers at times to support pick-ups and unloading.
Load inventory/products onto the trucks.
Unload trucks upon return to the HRC.
Process all food donations which includes: Sorting and weighing the items, Updating and maintaining inventory, Providing donor/vendor receipts, Moving and properly storing the inventory/product donations.
Ensure that HRC client area is stocked in a timely manner and that items are ready for distribution to clients.
Conduct US Foods donation pickups four (4) days a week, as needed, typically in rotation with other team members. These are physically and time intensive pickups which require: Loading a large volume of items at US Foods, Unloading all items at HRC, Weighing, sorting and placing the inventory in the warehouse.
Work collaboratively with SERVE Shelter’s kitchen staff to ensure that food on the shelter’s menu is available.
Stock food items for the Shelter in designated space.
Weigh food and other items designated for the Shelter.
Maintain accurate inventory tracking.
Support all aspects of always ensuring and maintaining cleanliness of the HRC; this may include, but is not limited to cleaning of warehouse/refrigerator/freezer shelves, wiping spills, cleaning the floor, etc. Alert manager on duty of any issues or safety concerns.
Assist in maintenance of agency vehicles which may include filling gas and driving vehicles to service appointments. Alert manager on duty of any issues or safety concerns.
Assist with all seasonal programs and special projects as needed.
Work collaboratively with volunteers and interns assigned to work in the HRC.