Purchasing Operations Associate - Bilingual English/Mandarin

Superior Communications•Baldwin Park, CA

4d•$25 - $30•Onsite

About The Position

Superior Communications is looking for a Purchasing Operations Associate for our Baldwin Park, California location. The Purchasing Operations Associate will support the Purchasing Team by owning daily vendor order/return follow-ups, maintaining accurate shipment and delivery data in the system, coordinating issue resolution (past-due shipments, returns, NCMRs), and preparing standard reports to ensure smooth execution and visibility across internal stakeholders.

Requirements

2+ years in purchasing support, supply chain admin, vendor coordination, freight forwarder coordination, or operations coordination
Strong verbal and written communication skills to effectively coordinate internally and follow up with vendors, ensuring clear and accurate information exchange with urgency
Bilingual English/Mandarin
Excel proficiency (filters, pivots, lookups)
Problem-solving skills to identify and assist the department in resolving any issues
Must be detail-oriented, organized and able to handle multiple priorities daily

Nice To Haves

PowerQuery/BI a plus
Experience with ERP systems (Navision) preferred
Familiarity with shipment tracking, RMAs/returns, and warehouse coordination preferred

Responsibilities

Conduct daily follow-ups on vendor Open Order Reports (OOR) to confirm shipment status, tracking details, and delivery timelines; update tracking and ETAs in the system to support planning for Warehouse, Customer Service, and Program teams
Manage daily vendor return activities by securing RMA numbers, updating internal disposition statuses, arranging return shipments, and monitoring tracking through delivery; follow up on credit memos and reconcile discrepancies (quantity, condition, cost)
Follow up with vendors and warehouse teams on past-due shipments, obtain revised ETAs, and drive timely issue resolution; escalate risks to buyers as needed
Coordinate with vendors and warehouse teams on NCMR-related issues, ensuring timely vendor responses, corrective actions, and accurate updates to internal stakeholders
Support new product launches by monitoring delivery status, flagging risks/delays, and escalating issues to buyers and management
PO Support (as directed): Monitor supply/demand signals and, under buyer guidance, place purchase orders as needed to support ongoing sales, production, and customer requirements
Prepare and distribute standard purchasing/operations reports for buyers and management, ensuring accuracy, clarity, and timely distribution
Perform other duties as assigned to support Purchasing and Operations execution
Follow ISO/TL9000 requirements